Firewall: Troubleshooting (EDU-330)

Dive deep into the intricacies of networking problem-solving and Palo Alto Networks firewall optimization with our comprehensive course. Through hands-on exploration of firewall tools, including CLI utilization and advanced log analysis, participants will acquire the skills to tackle diverse networking issues.

Firewall: Troubleshooting (EDU-330)



Our Firewall Troubleshooting course (EDU-330) provides hands-on training in resolving complex networking issues and optimizing Palo Alto Networks firewalls. Led by experienced instructors over three days, participants learn essential troubleshooting methodologies and advanced log analysis techniques. By mastering these skills, attendees gain the ability to address real-life scenarios and optimize firewall configurations for enhanced network security.


To enroll in our course, participants should have successfully finished the Firewall Essentials: Configuration and Management (EDU-210) program. Moreover, they are expected to possess proficient practical skills in routing and switching, IP addressing, and fundamental network security concepts. Additionally, a minimum of six months of hands-on experience with Palo Alto Networks firewalls is required for admission.


Level: Advanced

Duration: 3 Days

Format: Instructor-Led Training

Supported Platforms: Palo Alto Networks NGFW running Panorama OS

Target Audience

Security Engineers, Security Administrators, Security Operations Specialists, Security Analysts, Network Engineers, and Support Staff

Best Practices

Experience the Datacipher Difference – As an Authorized Training Partner, Datacipher has been recognized for its dedication to excellence in training, earning accolades for its exceptional educational programs. What sets us apart is the expertise and enthusiasm of our trainers, all of whom are seasoned professionals with extensive practical experience in the field.

Each Datacipher instructor is also a skilled security consultant, actively involved in designing, implementing, migrating, managing, and supporting solutions on a daily basis. They bring this wealth of real-world knowledge to the classroom, offering insights into both the theoretical and practical applications of our technologies. Our participants frequently highlight this integration of professional experience with learning content as a key factor in the effectiveness of our courses, distinguishing Datacipher’s training from the rest.




Can I enroll in online courses?

Yes, Datacipher offers engaging online courses led by skilled instructors via platforms like Zoom, with access to official materials and dedicated lab environments for practical learning.

Is classroom training available?

We provide in-person classroom sessions at our facilities or can arrange customized on-site training. Check our website for public course schedules or contact us for tailored sessions.

Will I receive official course materials?

Participants get official Palo Alto Networks materials, with options for electronic or printed copies. Please confirm your booking at least ten business days before the course for printed materials.

Can the electronic coursebook be printed?

Yes, Palo Alto Networks’ electronic coursebook is printable via the eBook reader for flexible study options.

Do participants receive a certificate?

Upon completion, participants receive an official Palo Alto Networks certificate, recognizing their commitment to network security development.

Exam Resources



Study guide

Sample Questions

Course Outline

Module 1 – Tools and Resources
Module 2 – Flow Logic
Module 3 – Packet Captures
Module 4 – Packet-Diagnostics Logs
Module 5 – Host-Inbound Traffic
Module 6 – Transit Traffic
Module 7 – System Services
Module 8 – Certificate Management and SSL Decryption
Module 9 – User-ID
Module 10 – GlobalProtect
Module 11 – Support Escalation and RMAs
Module 12 – Next Steps
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Training Credits/Participant: 30

Payment Methods

We accept all common payment methods in both the Euro and US Dollar as well as Palo Alto Networks training credits and vouchers for this Firewall: Troubleshooting (EDU-330) training course.

  • Training Credits and Vouchers from Palo Alto Networks – We accept both training credits and training vouchers issued by Palo Alto Networks. To sign-up for a course and pay using training credits or vouchers, please use the Register button above. You can select training credits at the end of the registration form.
  • Purchase Order “PO” – If your company wants to raise a purchase order to book a training course, please sign-up using the register button above. At the end of the form, please answer the questions “How would you like to pay for the course?” with “My company will pay for it, please send me an invoice with the payment details”. Our training team will then send you an official quote which your company can use to issue the PO. Our training team will also be able to provide any additional information that might be required by your accounts department.
  • Bank Transfer – Consigas has a bank account both in the US and in Europe. Our banks support all common bank transfer methods like IBAN/BIC, Swift, ACH or wire transfer. To sign-up for a course and pay per bank transfer, please use the Register button above.
  • Credit Card – We can accept credit card payment from all major credit card companies like Mastercard, VISA, American Express, Discover & Diners or Cartes Bancaires. You can pay per credit card either directly through the registration link above, or we can issue an invoice with a web link to pay online. All credit card transactions are secured by Stripe and Consigas is not storing any credit card details.


Guaranteed to Run Training Courses
Guaranteed to Run – Consigas guarantees to run this Firewall Configuration and Management (EDU-210) class, exempt in unexpected circumstances of force majeure, like an accident or illness of the instructor, which prevents the course from being conducted.

Guaranteed on next Course Booking
Guaranteed on next Booking – Consigas guarantees to run this Firewall Configuration and Management (EDU-210) class if one more student registers for the training course.

Guaranteed on next Course Booking
Scheduled Class – Consigas has scheduled this Firewall Configuration and Management (EDU-210) training course and booked an instructor. We rarely cancel any classes because of low inscriptions and provide a “Cancel no more than Once” guarantee. This means that in the rare case that we cannot run a class because of low inscriptions, we guarantee running the next course regardless of the number of attendees.

Training Course Sold Out
Sold Out – This class is fully booked. Please contact us using this form and we will put you on the waiting list or let you know in case we schedule an additional class.

Half and Full-Day Training
We are offering training courses both in the classical full-day as well as in a half-day format. The half-day classes are specially tailored for IT professionals who cannot afford to leave the office for several days in a row. This format allows students to attend and fully focus on the course for a couple of hours and then catch up with their day-to-day job.The training content of both schedule formats is exactly the same. The only difference is that half-day classes distribute the course over a longer period of time. Consigas is running training courses in a half-day format for many years, and we have received very positive feedback from customers. Students tell us that besides being more flexible, it also enables them to learn more effectively as it gives them more time to process all information resulting in a better understanding.

By mastering troubleshooting methodologies and advanced log analysis techniques, participants emerge with the confidence and expertise to tackle diverse networking challenges and enhance network security. With a focus on hands-on learning and official certification upon completion, this course is a valuable investment for IT professionals seeking to excel in firewall management and network security.



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