Download Our Latest Course Catalog | Download Now
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Download Our Latest Course Catalog | Download Now
This certification helps customer service teams use AI to increase speed, accuracy, and customer satisfaction. You’ll learn how to apply AI tools like chatbots, NLP, and analytics to reduce costs, manage high volumes, and improve personalized support.
It’s designed for professionals who want to modernize support operations and build better customer experiences with AI.
Customer service is evolving fast. This course shows how to use AI to handle large volumes of requests, personalize communication, and automate repetitive tasks. You’ll explore machine learning, data analysis, and real examples from across industries.
We also cover how to build trust with AI, address ethics and bias, and create a long-term strategy for AI in customer support.
Basic knowledge of customer service workflows
Familiarity with digital tools and software
Interest in exploring how AI can improve customer interactions
Customer service managers and team leads
Business leaders overseeing service operations
Support reps using CRM or AI tools daily
Product, marketing, or CX teams working closely with support
1. Can the course be taken online?
Yes. The course is available as a virtual instructor-led session with live teaching and hands-on labs.
2. Is in-person training available?
Yes. In-person sessions can be arranged at certified training centers or as private sessions for institutions or corporate teams.
3. Will I receive official course materials?
Yes. All participants receive electronic access to course materials. Printed versions are available upon request.
4. Is there a certificate of completion?
Yes. Upon successful completion of the course, participants will be awarded an AI CERTs official certificate.
Course Overview
Course Introduction
Module 1: Introduction to Artificial Intelligence (AI) in Customer Service
Overview of AI
Relevance of AI in Customer Service
Module 2: Understanding AI Technologies
Overview of Machine Learning
Natural Language Processing (NLP)
Deep Learning and Neural Networks
AI-Driven Analytics
Module 3: Data Collection and Analysis
Gathering Customer Data
Data Quality and Integrity
Analyzing Data for Insights
Applying Insights to Enhance Customer Service
Module 4: Implementing AI Solutions
AI Solutions for Customer Service
Integration into Customer Service Systems
Training and Change Management
Measuring the Impact of AI on Customer Service
Module 5: Optimizing Customer Experiences
Using AI to Create Personalized Customer Interactions
Increasing Service Efficiency with AI
Case Studies: Successful AI Implementations in Customer Service
Module 6: Ethical Considerations and Trust
Ethical AI Use in Customer Service
Building Trust through Transparency
Compliance with Data Privacy Regulations
Module 7: Future of AI in Customer Service
Emerging Trends and Advancements in AI Technologies
Innovative Use Cases for AI in Customer Service
Preparing for AI Evolution in Customer Service
Ethical and Societal Considerations
Module 8: Creating an AI Strategy for Your Organization
Developing a Strategic Plan for AI Implementation and Evolution
Cultivating an AI-Driven Culture
Overcoming Challenges and Measuring Success
Optional Module: AI Agents for Customer Service
What Are AI Agents
Types of AI Agents
Applications and Trends of AI Agents in Customer Service
At DataCipher, we offer a variety of payment options for our Fortinet courses. Here are the methods available:
Purchase Order (PO) – If your organization prefers using a purchase order, begin the registration process by clicking the Register button. At the conclusion of the registration form, choose the option “My company will pay for it, please send an invoice with the payment details.” Our training team will then provide an official quote and any necessary additional information that your accounts department might need to issue the PO.
Bank Transfer – DataCipher maintains bank accounts in both the US and Europe, accommodating all standard bank transfer methods such as IBAN/BIC, Swift, ACH, or wire transfer. To make a payment via bank transfer, simply use the Register button to sign up for your selected course.
Credit Card Payments – We accept payments from all major credit cards, including Mastercard, VISA, American Express, Discover & Diners, and Cartes Bancaires. Payments can be made directly through the registration link or by requesting an invoice that includes a web link for online payment. All transactions are secure, and DataCipher does not store any credit card information.
These options are designed to make the registration process as smooth and flexible as possible for all participants.
Guaranteed to Run – DataCipher is committed to running this class unless unforeseen events such as an instructor’s accident or illness occur.
Guaranteed on Next Booking – The course will proceed once an additional student registers.
Scheduled Class – We have scheduled this course and rarely cancel due to low enrollment. We offer a “Cancel No More Than Once” guarantee, ensuring that if a class is canceled due to insufficient enrollment, the next session will run regardless of the number of attendees.
Sold Out – If the class is fully booked, please use our contact form to join the waiting list or to inquire about additional sessions. We’re here to accommodate your training needs and keep you informed of new opportunities.
At DataCipher, we offer our training courses in both traditional full-day and convenient half-day formats. Our half-day classes are specifically designed for IT professionals who cannot be away from their workplaces for consecutive full days. This flexible schedule allows participants to dedicate a few hours to learning and then return to their regular work responsibilities.
The curriculum for both the full-day and half-day formats is identical. The primary difference is that the half-day classes spread the coursework over a more extended period, providing a balanced approach to professional education. DataCipher has been successfully running these half-day training sessions for several years, receiving consistently positive feedback from our customers. They appreciate the flexibility and report that the extended timeframe facilitates a deeper understanding of the material, as it gives them more time to absorb and reflect on the information learned.
Testimonials
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