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Download Our Latest Course Catalog | Download Now
Learn how to configure and administer the ServiceNow HR Service Delivery application to automate HR processes, manage cases, and improve the employee experience.
Human Resources Fundamentals is a two-day instructor-led course designed for professionals who configure and administer the ServiceNow HR Service Delivery application.
The course covers the full scope of the HRSD application, from HR case management and service catalog configuration to knowledge management, skills-based routing, and platform analytics. Through a combination of course content and hands-on labs, participants work as HR Administrators to build practical experience configuring and using the application in real-world scenarios.
All of the following prerequisites are mandatory:
This course is designed for HR Administrators, ServiceNow administrators, and consultants who need to implement, configure, and administer the ServiceNow HR Service Delivery application.
By the end of this course, learners will be able to:
After completing this course, learners can apply their HRSD configuration skills in live ServiceNow environments and continue building expertise across the HR Service Delivery product suite.
This course does not offer certification.
#1. Are the prerequisites for this course mandatory?
Yes. All six prerequisites are mandatory. Learners are expected to have completed Welcome to ServiceNow, ServiceNow Administration Fundamentals, Getting Started with Now Create, ServiceNow Platform Implementation, Employee Center Essentials, and Introduction to Human Resources Service Delivery before attending.
#2. Who is this course designed for?
This course is designed for HR Administrators, ServiceNow administrators, and consultants who are responsible for implementing, configuring, or administering the ServiceNow HR Service Delivery application.
#3. Will I get hands-on practice during the course?
Yes. The course combines structured content with lab work across all five modules, giving participants hands-on experience configuring and using the HRSD application in a guided environment.
#4. Does this course lead to a certification?
No. This course does not offer a certification upon completion.
At DataCipher, we provide a range of payment options for our Palo Alto courses. Here’s what you can choose from:
Palo Alto Networks Training Credits and Vouchers – We accept both training credits and training vouchers issued by Palo Alto Networks. To enroll in a course using your credits or vouchers, please click the Register button. You’ll have the opportunity to apply these credits during the final step of the registration process.
Purchase Order (PO) – If your organization prefers using a purchase order, begin the registration by clicking the Register button. At the conclusion of the registration form, choose the option “My company will pay for it, please send an invoice with the payment details.” Our training team will then provide an official quote and any necessary additional information that your accounts department might need to issue the PO.
Bank Transfer – DataCipher maintains bank accounts in both the US and Europe, accommodating all standard bank transfer methods such as IBAN/BIC, Swift, ACH, or wire transfer. To make a payment via bank transfer, simply use the Register button to sign up for your selected course.
Credit Card Payments – We accept payments from all major credit cards, including Mastercard, VISA, American Express, Discover & Diners, and Cartes Bancaires. Payments can be made directly through the registration link or by requesting an invoice that includes a web link for online payment. All transactions are secure, and DataCipher does not store any credit card information.
These methods are designed to make the registration process as smooth and flexible as possible for all participants.
Guaranteed to Run – DataCipher is committed to running this class unless unforeseen events such as an instructor’s accident or illness occur.
Guaranteed on Next Booking – The course will proceed once an additional student registers.
Scheduled Class – We have scheduled this course and rarely cancel due to low enrollment. We offer a “Cancel No More Than Once” guarantee, ensuring that if a class is canceled due to insufficient enrollment, the next session will run regardless of the number of attendees.
Sold Out – If the class is fully booked, please use our contact form to join the waiting list or to inquire about additional sessions. We’re here to accommodate your training needs and keep you informed of new opportunities.
At DataCipher, we offer our training courses in both traditional full-day and convenient half-day formats. Our half-day classes are specifically designed for IT professionals who cannot be away from their workplaces for consecutive full days. This flexible schedule allows participants to dedicate a few hours to learning and then return to their regular work responsibilities.
The curriculum for both the full-day and half-day formats is identical. The primary difference is that the half-day classes spread the coursework over a more extended period, providing a balanced approach to professional education. DataCipher has been successfully running these half-day training sessions for several years, receiving consistently positive feedback from our customers. They appreciate the flexibility and report that the extended timeframe facilitates a deeper understanding of the material, as it gives them more time to absorb and reflect on the information learned.
Human Resources Fundamentals is a two-day instructor-led course designed for professionals who configure and administer the ServiceNow HR Service Delivery application.
The course covers the full scope of the HRSD application, from HR case management and service catalog configuration to knowledge management, skills-based routing, and platform analytics. Through a combination of course content and hands-on labs, participants work as HR Administrators to build practical experience configuring and using the application in real-world scenarios.
Testimonials
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