...

Download Our Latest Course Catalog | Download Now

[woo_multi_currency_layout10]

Human Resources (HR) Implementation

Master the core configuration and administration of the ServiceNow Customer Service Management product through hands-on labs, real-world scenarios, and guided instructor-led training.

Overview

Overview

Human Resources Implementation is a two-day instructor-led course designed for consultants and administrators who need to implement the ServiceNow HR Service Delivery application.

The course provides a best practice approach to configuring HRSD using base instance functionality. Designed and delivered by implementation experts, it combines lectures, demonstrations, and hands-on labs to walk participants through real-world implementation scenarios in their own student instance. Topics include core HRSD configuration, case assignment, security, integrations, localization, and Now Intelligence solutions. Where time allows, participants can also work through an HR Implementation Simulator at the end of the course.

Prerequisites

All of the following prerequisites are mandatory:

  • Welcome to ServiceNow
  • ServiceNow Administration Fundamentals
  • Get Started with Now Create
  • ServiceNow Platform Implementation
  • Employee Center Essentials
  • Introduction to HR Service Delivery (HRSD)
  • HRSD Fundamentals
Scope
  • Duration: 2 days (16 hours of instruction)
  • Format: Instructor-led training (in-person and virtual)
  • Platform Support: ServiceNow platform including HR Service Delivery, Employee Center, Advanced Work Assignment, HR Agent Workspace, and Now Intelligence for HRSD
  •  
Target Audience

This course is designed for consultants, System Administrators, and HR Administrators with the Delegated Developer role who need to implement the ServiceNow Human Resources Service Delivery application.

Key Learning Outcomes

By the end of this course, learners will be able to:

  • Identify baseline application functionality and table structure
  • Demonstrate how to configure core HR applications and portals
  • Examine roles and contextual security in the HRSD application
  • Evaluate implementation strategies for HR Service Delivery
What’s Next

After completing this course, learners can apply their implementation skills in live HRSD deployments and explore advanced HRSD features and integrations. The HR Implementation Simulator, available at the end of the course where time permits, provides additional hands-on practice for reinforcing key concepts.

Certification

N/A

FAQs

#1. Are the prerequisites for this course mandatory? 

Yes. All seven prerequisites are mandatory. Learners must complete Welcome to ServiceNow, ServiceNow Administration Fundamentals, Get Started with Now Create, ServiceNow Platform Implementation, Employee Center Essentials, Introduction to HR Service Delivery, and HRSD Fundamentals before attending this course.

#2. Who is this course designed for? 

This course is designed for consultants, System Administrators, and HR Administrators with the Delegated Developer role who are responsible for implementing the ServiceNow HR Service Delivery application.

#3. Will I get hands-on practice during the course? 

Yes. The course is structured in a lecture, demo, lab, and discussion format. Participants work through hands-on lab exercises in their own student instance with live instructor assistance throughout the two days.

#4. Is there an implementation simulator included? 

Yes, where time allows. Participants have the opportunity to work through the HR Implementation Simulator at the end of the course, allowing them to explore concepts further and ask the instructor questions as they work.

Exam Resources

Credits Guide

Credits FAQ

Objectives

  • Review HRSD application architecture and implementation considerations
  • Configure HR properties, criteria, PDF document templates, and managed documents
  • Explore skills, routing and assignment rules, Advanced Work Assignment, and HR Agent Workspace
  • Configure campaigns for Employee Center content automation
  • Apply governance strategies including delegated development and HR administration lockdown
  • Manage platform localization and internationalization for HRSD
  • Explore HR integrations and Now Intelligence solutions for HRSD
  • Review implementation and configuration methodologies and best practices
Note : A representative from Datacipher will contact you with further details

Training Credits/Participant: 30

Payment Methods

At DataCipher, we provide a range of payment options for our Palo Alto courses. Here’s what you can choose from:

Palo Alto Networks Training Credits and Vouchers – We accept both training credits and training vouchers issued by Palo Alto Networks. To enroll in a course using your credits or vouchers, please click the Register button. You’ll have the opportunity to apply these credits during the final step of the registration process.

Purchase Order (PO) – If your organization prefers using a purchase order, begin the registration by clicking the Register button. At the conclusion of the registration form, choose the option “My company will pay for it, please send an invoice with the payment details.” Our training team will then provide an official quote and any necessary additional information that your accounts department might need to issue the PO.

Bank Transfer – DataCipher maintains bank accounts in both the US and Europe, accommodating all standard bank transfer methods such as IBAN/BIC, Swift, ACH, or wire transfer. To make a payment via bank transfer, simply use the Register button to sign up for your selected course.

Credit Card Payments – We accept payments from all major credit cards, including Mastercard, VISA, American Express, Discover & Diners, and Cartes Bancaires. Payments can be made directly through the registration link or by requesting an invoice that includes a web link for online payment. All transactions are secure, and DataCipher does not store any credit card information.

These methods are designed to make the registration process as smooth and flexible as possible for all participants.

Status

Guaranteed to Run – DataCipher is committed to running this class unless unforeseen events such as an instructor’s accident or illness occur.

Guaranteed on Next Booking – The course will proceed once an additional student registers.

Scheduled Class – We have scheduled this course and rarely cancel due to low enrollment. We offer a “Cancel No More Than Once” guarantee, ensuring that if a class is canceled due to insufficient enrollment, the next session will run regardless of the number of attendees.

Sold Out – If the class is fully booked, please use our contact form to join the waiting list or to inquire about additional sessions. We’re here to accommodate your training needs and keep you informed of new opportunities.

Half and Full-Day Training

At DataCipher, we offer our training courses in both traditional full-day and convenient half-day formats. Our half-day classes are specifically designed for IT professionals who cannot be away from their workplaces for consecutive full days. This flexible schedule allows participants to dedicate a few hours to learning and then return to their regular work responsibilities.

The curriculum for both the full-day and half-day formats is identical. The primary difference is that the half-day classes spread the coursework over a more extended period, providing a balanced approach to professional education. DataCipher has been successfully running these half-day training sessions for several years, receiving consistently positive feedback from our customers. They appreciate the flexibility and report that the extended timeframe facilitates a deeper understanding of the material, as it gives them more time to absorb and reflect on the information learned.

Human Resources Implementation is a two-day instructor-led course designed for consultants and administrators who need to implement the ServiceNow HR Service Delivery application.

The course provides a best practice approach to configuring HRSD using base instance functionality. Designed and delivered by implementation experts, it combines lectures, demonstrations, and hands-on labs to walk participants through real-world implementation scenarios in their own student instance. Topics include core HRSD configuration, case assignment, security, integrations, localization, and Now Intelligence solutions. Where time allows, participants can also work through an HR Implementation Simulator at the end of the course.

REQUEST CUSTOM DELIVERY

REQUEST a Quote

Become An Expert By Practice – Get Your Hands On Labs

Don’t let your tech outpace the skills of your people

TRUSTED BY TOP COMPANIES LIKE IBM, DELOITTE, ERICSSON, AND MORE.
DISCOVER OUR CUSTOMER PORTFOLIO.

Dedicated to excellence, we cultivate strong partnerships with worldwide technology innovators.

Testimonials

What Our Clients Say

You’re all set!

Thanks for registering. Our training team will be in touch soon to confirm your class schedule and help you get started.