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Download Our Latest Course Catalog | Download Now
Learn the core ServiceNow ITSM process lifecycles and the value of ServiceNow ITSM applications for managing IT services across your organization.
IT Service Management Fundamentals is a two-day instructor-led course designed for professionals who administer ServiceNow and work on ITSM implementations.
The course covers the baseline capabilities and interdependencies of four core ITSM applications: Service Catalog and Request Fulfillment, Incident Management, Problem Management, and Change Management. It also introduces supporting applications such as Configuration Management and Knowledge Management, as well as ITSM Professional applications. Through lectures, demonstrations, structured discussions, and hands-on labs, participants work in their own student instance to experience each ITSM process lifecycle from a persona perspective.
The following prerequisites are mandatory:
The following prerequisites are recommended:
This course is designed for customers, partners, and ServiceNow employees who administer ServiceNow and work on ITSM implementations. It is well suited for professionals who need to understand the lifecycle and interdependencies of ServiceNow ITSM applications from a persona perspective.
By the end of this course, learners will be able to:
After completing this course, learners can build on their ITSM knowledge by exploring deeper implementation topics through Get Started with Now Create and ServiceNow Platform Implementation. This course also lays the groundwork for learners who want to progress into ITSM administration and implementation roles.
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#1. What are the prerequisites for this course?
Welcome to ServiceNow and ServiceNow Administration Fundamentals are mandatory. Get Started with Now Create and ServiceNow Platform Implementation are recommended but not required.
#2. What ITSM applications does this course cover?
The course covers Service Catalog and Request Fulfillment, Incident Management, Problem Management, and Change Management. It also introduces supporting applications including Configuration Management and Knowledge Management, as well as ITSM Professional applications.
#3. Will I get hands-on practice during the course?
Yes. Extensive hands-on lab exercises are included in every module, and participants work in a dedicated personal training instance throughout both days of the course.
#4. How is this course different from ServiceNow Administration Fundamentals?
While ServiceNow Administration Fundamentals covers the broader ServiceNow platform, this course focuses specifically on ITSM process lifecycles and the applications used to manage service requests, incidents, problems, and changes within ServiceNow.
At DataCipher, we provide a range of payment options for our Palo Alto courses. Here’s what you can choose from:
Palo Alto Networks Training Credits and Vouchers – We accept both training credits and training vouchers issued by Palo Alto Networks. To enroll in a course using your credits or vouchers, please click the Register button. You’ll have the opportunity to apply these credits during the final step of the registration process.
Purchase Order (PO) – If your organization prefers using a purchase order, begin the registration by clicking the Register button. At the conclusion of the registration form, choose the option “My company will pay for it, please send an invoice with the payment details.” Our training team will then provide an official quote and any necessary additional information that your accounts department might need to issue the PO.
Bank Transfer – DataCipher maintains bank accounts in both the US and Europe, accommodating all standard bank transfer methods such as IBAN/BIC, Swift, ACH, or wire transfer. To make a payment via bank transfer, simply use the Register button to sign up for your selected course.
Credit Card Payments – We accept payments from all major credit cards, including Mastercard, VISA, American Express, Discover & Diners, and Cartes Bancaires. Payments can be made directly through the registration link or by requesting an invoice that includes a web link for online payment. All transactions are secure, and DataCipher does not store any credit card information.
These methods are designed to make the registration process as smooth and flexible as possible for all participants.
Guaranteed to Run – DataCipher is committed to running this class unless unforeseen events such as an instructor’s accident or illness occur.
Guaranteed on Next Booking – The course will proceed once an additional student registers.
Scheduled Class – We have scheduled this course and rarely cancel due to low enrollment. We offer a “Cancel No More Than Once” guarantee, ensuring that if a class is canceled due to insufficient enrollment, the next session will run regardless of the number of attendees.
Sold Out – If the class is fully booked, please use our contact form to join the waiting list or to inquire about additional sessions. We’re here to accommodate your training needs and keep you informed of new opportunities.
At DataCipher, we offer our training courses in both traditional full-day and convenient half-day formats. Our half-day classes are specifically designed for IT professionals who cannot be away from their workplaces for consecutive full days. This flexible schedule allows participants to dedicate a few hours to learning and then return to their regular work responsibilities.
The curriculum for both the full-day and half-day formats is identical. The primary difference is that the half-day classes spread the coursework over a more extended period, providing a balanced approach to professional education. DataCipher has been successfully running these half-day training sessions for several years, receiving consistently positive feedback from our customers. They appreciate the flexibility and report that the extended timeframe facilitates a deeper understanding of the material, as it gives them more time to absorb and reflect on the information learned.
IT Service Management Fundamentals is a two-day instructor-led course designed for professionals who administer ServiceNow and work on ITSM implementations.
The course covers the baseline capabilities and interdependencies of four core ITSM applications: Service Catalog and Request Fulfillment, Incident Management, Problem Management, and Change Management. It also introduces supporting applications such as Configuration Management and Knowledge Management, as well as ITSM Professional applications. Through lectures, demonstrations, structured discussions, and hands-on labs, participants work in their own student instance to experience each ITSM process lifecycle from a persona perspective.
Testimonials
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