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Gain the practical skills needed to configure and implement ServiceNow ITSM applications using a low-code or no-code approach, aligned with real-world implementation scenarios.
IT Service Management Implementation is a three-day instructor-led course designed for technical professionals who implement ServiceNow ITSM applications.
The course goes beyond the fundamentals by focusing on the how and why of ITSM configuration. Participants work through real-world implementation scenarios using a low-code or no-code approach, covering the baseline capabilities, security, and architecture of core ITSM applications. Through lectures, demonstrations, structured discussions, and hands-on labs, learners work in their own student instance to build configurations that reflect the requirements of 80% of customer deployments. Information on Configuration Management, the Common Service Data Model, and Release Management is also covered in the context of supporting ITSM applications.
The following prerequisites are mandatory:
The following experience is recommended before attending:
This course is designed for customers, partners, and ServiceNow employees in technical roles who implement ITSM applications. It is a strong fit for professionals in the following roles:
By the end of this course, learners will be able to:
After completing this course, learners can apply their ITSM implementation skills directly to customer deployments and continue progressing toward ServiceNow ITSM certification. This course also pairs with CMDB Fundamentals and ServiceNow Administration Advanced for professionals building deeper platform expertise.
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#1. How is this course different from ITSM Fundamentals?
ITSM Fundamentals focuses on what ITSM applications are and their purpose. This course focuses on the how and why, providing the practical configuration skills needed to implement ITSM applications in a real ServiceNow environment.
#2. What prerequisites are required for this course?
The mandatory prerequisites are ServiceNow Administration Fundamentals, Get Started with Now Create, ServiceNow Platform Implementation, and IT Service Management Fundamentals. Familiarity with ServiceNow navigation, the platform security model, and system administration is also recommended.
#3. What ITSM applications are covered in this course?
The course covers Incident Management, Problem Management, Change Management, Service Catalog and Request Management, and Service Portfolio Management. Configuration Management including the Common Service Data Model and Release Management are also addressed in the context of supporting these applications.
#4. Will I get hands-on practice during the course?
Yes. Extensive hands-on lab exercises are included in every module and participants work in their own dedicated student instance throughout all three days, applying configurations aligned with real-world customer deployment scenarios.
At DataCipher, we provide a range of payment options for our Palo Alto courses. Here’s what you can choose from:
Palo Alto Networks Training Credits and Vouchers – We accept both training credits and training vouchers issued by Palo Alto Networks. To enroll in a course using your credits or vouchers, please click the Register button. You’ll have the opportunity to apply these credits during the final step of the registration process.
Purchase Order (PO) – If your organization prefers using a purchase order, begin the registration by clicking the Register button. At the conclusion of the registration form, choose the option “My company will pay for it, please send an invoice with the payment details.” Our training team will then provide an official quote and any necessary additional information that your accounts department might need to issue the PO.
Bank Transfer – DataCipher maintains bank accounts in both the US and Europe, accommodating all standard bank transfer methods such as IBAN/BIC, Swift, ACH, or wire transfer. To make a payment via bank transfer, simply use the Register button to sign up for your selected course.
Credit Card Payments – We accept payments from all major credit cards, including Mastercard, VISA, American Express, Discover & Diners, and Cartes Bancaires. Payments can be made directly through the registration link or by requesting an invoice that includes a web link for online payment. All transactions are secure, and DataCipher does not store any credit card information.
These methods are designed to make the registration process as smooth and flexible as possible for all participants.
Guaranteed to Run – DataCipher is committed to running this class unless unforeseen events such as an instructor’s accident or illness occur.
Guaranteed on Next Booking – The course will proceed once an additional student registers.
Scheduled Class – We have scheduled this course and rarely cancel due to low enrollment. We offer a “Cancel No More Than Once” guarantee, ensuring that if a class is canceled due to insufficient enrollment, the next session will run regardless of the number of attendees.
Sold Out – If the class is fully booked, please use our contact form to join the waiting list or to inquire about additional sessions. We’re here to accommodate your training needs and keep you informed of new opportunities.
At DataCipher, we offer our training courses in both traditional full-day and convenient half-day formats. Our half-day classes are specifically designed for IT professionals who cannot be away from their workplaces for consecutive full days. This flexible schedule allows participants to dedicate a few hours to learning and then return to their regular work responsibilities.
The curriculum for both the full-day and half-day formats is identical. The primary difference is that the half-day classes spread the coursework over a more extended period, providing a balanced approach to professional education. DataCipher has been successfully running these half-day training sessions for several years, receiving consistently positive feedback from our customers. They appreciate the flexibility and report that the extended timeframe facilitates a deeper understanding of the material, as it gives them more time to absorb and reflect on the information learned.
IT Service Management Implementation is a three-day instructor-led course designed for technical professionals who implement ServiceNow ITSM applications.
The course goes beyond the fundamentals by focusing on the how and why of ITSM configuration. Participants work through real-world implementation scenarios using a low-code or no-code approach, covering the baseline capabilities, security, and architecture of core ITSM applications. Through lectures, demonstrations, structured discussions, and hands-on labs, learners work in their own student instance to build configurations that reflect the requirements of 80% of customer deployments. Information on Configuration Management, the Common Service Data Model, and Release Management is also covered in the context of supporting ITSM applications.
Testimonials
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