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Download Our Latest Course Catalog | Download Now
Learn best practices for configuring and administering the ServiceNow Platform Analytics application to deliver actionable KPIs, indicators, and dashboards.
Platform Analytics Fundamentals is a two-day instructor-led course designed for professionals who administer the ServiceNow Platform Analytics Administration application.
The course covers the full scope of Platform Analytics administration, from data collection and indicator configuration to breakdowns, targets, thresholds, and dashboard building. Through a combination of structured content and hands-on labs, participants work in their own dedicated training instance to build practical skills in configuring and managing Platform Analytics for improved service outcomes.
Note: Advanced ServiceNow experience is not required, but some platform familiarity is expected.
This course is designed for Platform Analytics Administrators who plan to administer the Platform Analytics Administration application. Service owners and power users who plan to develop requirements and specifications for creating indicators and dashboards may also benefit.
Note: Learners who primarily want to analyze indicator trends should consider the free Get Started with Platform Analytics KPI Details and Get Started with Platform Analytics KPI Signals courses first. Learners focused primarily on building dashboards and data visualizations should consider the free Get Started with Platform Analytics Workspace and Get Started with Data Visualizations in Next Experience Dashboards courses first.
By the end of this course, learners will be able to:
Upon successful completion of this course, learners can enroll in the corresponding Micro-Certification path to complete the assessment and achieve the Platform Analytics Micro-Certification. The Platform Analytics Advanced course is also recommended for a more in-depth understanding and advanced use case implementation.
Upon completing this course, learners can enroll in the corresponding Micro-Certification path on ServiceNow University to complete the assessment and earn the Platform Analytics Micro-Certification.
#1. Who should take this course?
This course is designed for Platform Analytics Administrators responsible for administering the Platform Analytics Administration application. Service owners and power users involved in building indicators and dashboards may also benefit. Learners focused only on analyzing trends or building dashboards should consider the free introductory courses available on ServiceNow University first.
#2. What experience do I need before taking this course?
Learners should have completed Welcome to ServiceNow and ServiceNow Administration Fundamentals, or have equivalent platform experience. New Platform Analytics users should also complete the free Platform Analytics Overview on-demand course before attending to get the most out of the class.
#3. Will I get hands-on practice during the course?
Yes. Extensive hands-on lab exercises are included in every module and participants work in their own dedicated training instance throughout both days of the course.
#4. Does this course lead to a certification?
Yes. Upon successful completion, learners can enroll in the corresponding Micro-Certification path on ServiceNow University to complete the assessment and earn the Platform Analytics Micro-Certification.
At DataCipher, we provide a range of payment options for our Palo Alto courses. Here’s what you can choose from:
Palo Alto Networks Training Credits and Vouchers – We accept both training credits and training vouchers issued by Palo Alto Networks. To enroll in a course using your credits or vouchers, please click the Register button. You’ll have the opportunity to apply these credits during the final step of the registration process.
Purchase Order (PO) – If your organization prefers using a purchase order, begin the registration by clicking the Register button. At the conclusion of the registration form, choose the option “My company will pay for it, please send an invoice with the payment details.” Our training team will then provide an official quote and any necessary additional information that your accounts department might need to issue the PO.
Bank Transfer – DataCipher maintains bank accounts in both the US and Europe, accommodating all standard bank transfer methods such as IBAN/BIC, Swift, ACH, or wire transfer. To make a payment via bank transfer, simply use the Register button to sign up for your selected course.
Credit Card Payments – We accept payments from all major credit cards, including Mastercard, VISA, American Express, Discover & Diners, and Cartes Bancaires. Payments can be made directly through the registration link or by requesting an invoice that includes a web link for online payment. All transactions are secure, and DataCipher does not store any credit card information.
These methods are designed to make the registration process as smooth and flexible as possible for all participants.
Guaranteed to Run – DataCipher is committed to running this class unless unforeseen events such as an instructor’s accident or illness occur.
Guaranteed on Next Booking – The course will proceed once an additional student registers.
Scheduled Class – We have scheduled this course and rarely cancel due to low enrollment. We offer a “Cancel No More Than Once” guarantee, ensuring that if a class is canceled due to insufficient enrollment, the next session will run regardless of the number of attendees.
Sold Out – If the class is fully booked, please use our contact form to join the waiting list or to inquire about additional sessions. We’re here to accommodate your training needs and keep you informed of new opportunities.
At DataCipher, we offer our training courses in both traditional full-day and convenient half-day formats. Our half-day classes are specifically designed for IT professionals who cannot be away from their workplaces for consecutive full days. This flexible schedule allows participants to dedicate a few hours to learning and then return to their regular work responsibilities.
The curriculum for both the full-day and half-day formats is identical. The primary difference is that the half-day classes spread the coursework over a more extended period, providing a balanced approach to professional education. DataCipher has been successfully running these half-day training sessions for several years, receiving consistently positive feedback from our customers. They appreciate the flexibility and report that the extended timeframe facilitates a deeper understanding of the material, as it gives them more time to absorb and reflect on the information learned.
Platform Analytics Fundamentals is a two-day instructor-led course designed for professionals who administer the ServiceNow Platform Analytics Administration application.
The course covers the full scope of Platform Analytics administration, from data collection and indicator configuration to breakdowns, targets, thresholds, and dashboard building. Through a combination of structured content and hands-on labs, participants work in their own dedicated training instance to build practical skills in configuring and managing Platform Analytics for improved service outcomes.
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