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Scripting in ServiceNow Fundamentals

Learn how to use the ServiceNow JavaScript API to extend platform functionality and modify baseline behavior.

Overview

Overview

Scripting in ServiceNow Fundamentals is a three-day instructor-led course for professionals who want to extend the functionality of the ServiceNow platform using JavaScript.
The course begins with client-side scripting and progresses to server-side scripting. Through lectures, discussions, and hands-on labs, participants learn how to write, test, and debug scripts using real-world scenarios in their own sandbox instance.

Prerequisites
  • Welcome to ServiceNow online course
  • Flow Designer Overview course
  • Intermediate-level ability to write, test, and debug JavaScript
  • Completion of Codecademy’s JavaScript course is recommended
  • Completion of the JavaScript Principles primer for those new to JavaScript
  • Familiarity with database tables and columns
Scope
  • Duration: 3 days
  • Format: Instructor-led training with lecture, discussion, and hands-on lab activities

Platform Support: ServiceNow platform scripting using client-side and server-side JavaScript APIs

Target Audience

This course is designed for ServiceNow system administrators with at least two years of experience configuring and developing the platform who want to extend the functionality of their instance through scripting.

Key Learning Outcomes

By the end of this course, learners will be able to:

  • Determine when and where it is appropriate to script
  • Use ServiceNow’s built-in text editor
  • Script client-side with Client Scripts and UI Policies
  • Script server-side with Business Rules, GlideSystem, GlideRecord, GlideQuery, Script Includes, and Flow Designer
  • Apply ServiceNow scripting best practices
  • Write, test, and debug both client-side and server-side scripts comfortably
What’s Next

After completing this course, learners can build on their scripting knowledge by applying JavaScript-based customization techniques across real ServiceNow development and administration scenarios. 

This course is especially useful for professionals who want to expand beyond configuration into more advanced platform extensibility. This is an inference from the course scope and audience, not a direct next-step list from ServiceNow.

Certification

This course does not include certification alignment.

FAQs

#1. Does this course teach JavaScript from scratch?
No. This course does not teach JavaScript from the ground up. Learners are expected to already have the ability to write, test, and debug JavaScript before attending.

#2. What should I know before taking this course?

Before taking this course, learners should complete the Welcome to ServiceNow course, have intermediate-level JavaScript skills, and be familiar with database tables and columns. The syllabus also recommends completing Codecademy’s JavaScript course and the JavaScript Principles primer for those new to JavaScript.

#3. Will I get hands-on scripting practice?

Yes. This course includes extensive hands-on labs where participants write, test, and debug scripts in their own ServiceNow class instance using real-world exercises.

#4. What types of scripting are covered in this course?

The course covers both client-side and server-side scripting. Topics include Client Scripts, UI Policies, Business Rules, GlideSystem, GlideRecord, GlideQuery, Script Includes, and scripting with Flow Designer. 

Exam Resources

Credits Guide

Credits FAQ

Objectives

  • Learn how to use existing JavaScript skills in the ServiceNow platform
  • Build confidence in writing, testing, and debugging client-side and server-side scripts
Note : A representative from Datacipher will contact you with further details

Training Credits/Participant: 30

Payment Methods

At DataCipher, we provide a range of payment options for our Palo Alto courses. Here’s what you can choose from:

Palo Alto Networks Training Credits and Vouchers – We accept both training credits and training vouchers issued by Palo Alto Networks. To enroll in a course using your credits or vouchers, please click the Register button. You’ll have the opportunity to apply these credits during the final step of the registration process.

Purchase Order (PO) – If your organization prefers using a purchase order, begin the registration by clicking the Register button. At the conclusion of the registration form, choose the option “My company will pay for it, please send an invoice with the payment details.” Our training team will then provide an official quote and any necessary additional information that your accounts department might need to issue the PO.

Bank Transfer – DataCipher maintains bank accounts in both the US and Europe, accommodating all standard bank transfer methods such as IBAN/BIC, Swift, ACH, or wire transfer. To make a payment via bank transfer, simply use the Register button to sign up for your selected course.

Credit Card Payments – We accept payments from all major credit cards, including Mastercard, VISA, American Express, Discover & Diners, and Cartes Bancaires. Payments can be made directly through the registration link or by requesting an invoice that includes a web link for online payment. All transactions are secure, and DataCipher does not store any credit card information.

These methods are designed to make the registration process as smooth and flexible as possible for all participants.

Status

Guaranteed to Run – DataCipher is committed to running this class unless unforeseen events such as an instructor’s accident or illness occur.

Guaranteed on Next Booking – The course will proceed once an additional student registers.

Scheduled Class – We have scheduled this course and rarely cancel due to low enrollment. We offer a “Cancel No More Than Once” guarantee, ensuring that if a class is canceled due to insufficient enrollment, the next session will run regardless of the number of attendees.

Sold Out – If the class is fully booked, please use our contact form to join the waiting list or to inquire about additional sessions. We’re here to accommodate your training needs and keep you informed of new opportunities.

Half and Full-Day Training

At DataCipher, we offer our training courses in both traditional full-day and convenient half-day formats. Our half-day classes are specifically designed for IT professionals who cannot be away from their workplaces for consecutive full days. This flexible schedule allows participants to dedicate a few hours to learning and then return to their regular work responsibilities.

The curriculum for both the full-day and half-day formats is identical. The primary difference is that the half-day classes spread the coursework over a more extended period, providing a balanced approach to professional education. DataCipher has been successfully running these half-day training sessions for several years, receiving consistently positive feedback from our customers. They appreciate the flexibility and report that the extended timeframe facilitates a deeper understanding of the material, as it gives them more time to absorb and reflect on the information learned.

Scripting in ServiceNow Fundamentals is a three-day instructor-led course for professionals who want to extend the functionality of the ServiceNow platform using JavaScript.
The course begins with client-side scripting and progresses to server-side scripting. Through lectures, discussions, and hands-on labs, participants learn how to write, test, and debug scripts using real-world scenarios in their own sandbox instance.

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