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Network Security Support Engineer

This expert-level course equips you with the skills to diagnose and troubleshoot common networking and security issues within a FortiGate environment. Through interactive break-and-fix labs, you’ll use real-world tools, diagnostic techniques, and advanced debug commands to isolate and resolve issues in IPsec VPNs, dynamic routing, authentication, security profiles, HA clusters, and more.

Network Security Support Engineer
Overview

This expert-level course equips you with the skills to diagnose and troubleshoot common networking and security issues within a FortiGate environment. Through interactive break-and-fix labs, you’ll use real-world tools, diagnostic techniques, and advanced debug commands to isolate and resolve issues in IPsec VPNs, dynamic routing, authentication, security profiles, HA clusters, and more. You’ll gain deep insights into how FortiGate operates under the hood, helping you support even the most complex enterprise deployments.

Prerequisites

You should have:

  • Completed FCP – FortiGate Administrator (or have equivalent experience)

  • (Recommended) Completed FCSS – Enterprise Firewall

  • Solid hands-on experience with FortiGate devices

  • An advanced understanding of networking concepts and protocols

Scope

You’ll gain troubleshooting experience in:

  • System performance and diagnostics

  • Traffic flow analysis and session tables

  • User authentication issues (LDAP, RADIUS, SAML, FSSO)

  • Security Fabric and FortiGuard filters

  • High Availability (HA) clusters

  • IPsec VPN and IKEv2 debugging

  • Routing protocols such as OSPF and BGP

Target Audience

Ideal for:

  • Networking and security professionals responsible for supporting and diagnosing enterprise FortiGate deployments

  • Engineers managing FortiGate-based infrastructures that require advanced-level troubleshooting skill

Best Practices
  • Establishing a baseline for diagnostics

  • Understanding and resolving conserve mode, CPU/memory anomalies, and device freezes

  • Using debug flow and sniffer commands to trace issues

  • Troubleshooting VPN tunnels, dynamic routing, and HA sync failures

  • Interpreting session helpers, proxy sessions, and firewall authentication issues

Certification

After completing the course, you’ll be able to:

  • Efficiently analyze and troubleshoot FortiGate systems

  • Identify the root cause of issues across VPNs, HA, routing, and authentication

  • Use advanced CLI tools and logs to solve problems proactively

  • Support enterprise FortiGate networks with confidence

FAQs

Q: Is this course suitable for beginners?
A: No. This is an advanced-level course intended for professionals with extensive FortiGate experience.

Q: Will I learn how to configure FortiGate?
A: Configuration basics are not the focus. The course emphasizes diagnostics and problem-solving.

Q: Does the course include labs?
A: Yes. Expect hands-on break-and-fix labs that simulate real FortiGate troubleshooting scenarios.

Course Outline

  1. Troubleshooting Concepts
  2. System Resources
  3. Sessions, Traffic Flow, and Networking
  4. Security Fabric
  5. Firewall Authentication
  6. FSSO
  7. Security Profiles
  8. High Availability
  9. IPsec
  10. IPsec―IKEv2
  11. BGP
  12. OSPF
Note : A representative from Datacipher will contact you with further details
Payment Methods

At DataCipher, we offer a variety of payment options for our Fortinet courses. Here are the methods available:

Purchase Order (PO) – If your organization prefers using a purchase order, begin the registration process by clicking the Register button. At the conclusion of the registration form, choose the option “My company will pay for it, please send an invoice with the payment details.” Our training team will then provide an official quote and any necessary additional information that your accounts department might need to issue the PO.

Bank Transfer – DataCipher maintains bank accounts in both the US and Europe, accommodating all standard bank transfer methods such as IBAN/BIC, Swift, ACH, or wire transfer. To make a payment via bank transfer, simply use the Register button to sign up for your selected course.

Credit Card Payments – We accept payments from all major credit cards, including Mastercard, VISA, American Express, Discover & Diners, and Cartes Bancaires. Payments can be made directly through the registration link or by requesting an invoice that includes a web link for online payment. All transactions are secure, and DataCipher does not store any credit card information.

These options are designed to make the registration process as smooth and flexible as possible for all participants.

Status

Guaranteed to Run – DataCipher is committed to running this class unless unforeseen events such as an instructor’s accident or illness occur.

Guaranteed on Next Booking – The course will proceed once an additional student registers.

Scheduled Class – We have scheduled this course and rarely cancel due to low enrollment. We offer a “Cancel No More Than Once” guarantee, ensuring that if a class is canceled due to insufficient enrollment, the next session will run regardless of the number of attendees.

Sold Out – If the class is fully booked, please use our contact form to join the waiting list or to inquire about additional sessions. We’re here to accommodate your training needs and keep you informed of new opportunities.

Half and Full-Day Training

At DataCipher, we offer our training courses in both traditional full-day and convenient half-day formats. Our half-day classes are specifically designed for IT professionals who cannot be away from their workplaces for consecutive full days. This flexible schedule allows participants to dedicate a few hours to learning and then return to their regular work responsibilities.

The curriculum for both the full-day and half-day formats is identical. The primary difference is that the half-day classes spread the coursework over a more extended period, providing a balanced approach to professional education. DataCipher has been successfully running these half-day training sessions for several years, receiving consistently positive feedback from our customers. They appreciate the flexibility and report that the extended timeframe facilitates a deeper understanding of the material, as it gives them more time to absorb and reflect on the information learned.

Click below to download the course materials and any additional resources.

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