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ServiceNow Networks Certification

Welcome to your ServiceNow credentialing journey

 You’re here to level up, and this guide will show you how. ServiceNow credentials help you prove your skills, elevate your career, and create meaningful impact in the ecosystem. Whether you’re starting or aiming for elite status, you’re on a path that leads to opportunity. Our globally recognized program follows industry-leading standards, ensuring every credential you earn is respected, trusted, and worth your effort. This guide will be your go-to companion through preparation, exam day, achievement, and beyond.

Core Certifications

Technology

CRM & Industry

Core Business

Delivery Accreditations

Micro-Certifications

Core Certification

Learn More 		ServiceNow Certified System Administrator (CSA) The ServiceNow Certified System Administrator certification is designed for professionals who want to build a strong foundation on the ServiceNow platform.

Learn More 		ServiceNow Certified Application Developer (CAD) The ServiceNow Certified Application Developer certification is for professionals who want to build and deploy custom applications on the ServiceNow platform.
Implementation Specialist (Platform and AI)

Learn More 		Certified Implementation Specialist Data Foundations The ServiceNow Certified Implementation Specialist – Data Foundations certification is for professionals who want to demonstrate their ability to design, implement, and operationalize a ServiceNow CMDB in alignment with the Common Service Data Model (CSDM) framework.

Learn More 		Certified Implementation Specialist – Platform Analytics (CIS-PA) The ServiceNow Certified Implementation Specialist – Platform Analytics certification is for professionals who want to demonstrate their ability to configure and implement analytics solutions within the ServiceNow platform.

Learn More 		Certified Implementation Specialist – Service Provider (CIS-SP) The ServiceNow Certified Implementation Specialist – Service Provider certification is for professionals who want to demonstrate their ability to administer and configure domain-separated ServiceNow instances.
Implementation Specialist (Technology)

Learn More 		Certified Implementation Specialist – Discovery (CIS-DISCO) The ServiceNow Certified Implementation Specialist – Discovery certification is for professionals who want to demonstrate their ability to configure, implement, and maintain the ServiceNow Discovery application.

Learn More 		Certified Implementation Specialist – Event Management (CIS-EM) The ServiceNow Certified Implementation Specialist – Event Management certification is for professionals who want to demonstrate their ability to configure, implement, and maintain the ServiceNow Event Management application.

Learn More 		Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) The ServiceNow Certified Implementation Specialist – Hardware Asset Management certification is for professionals who want to demonstrate their ability to configure, implement, and maintain the ServiceNow Hardware Asset Management application.

Learn More 		Certified Implementation Specialist – IT Service Management (CIS-ITSM) The ServiceNow Certified Implementation Specialist – IT Service Management certification is for professionals who want to demonstrate their ability to configure, implement, and maintain ServiceNow ITSM applications.

Learn More 		Certified Implementation Specialist – Risk and Compliance (CIS-RC) The ServiceNow Certified Implementation Specialist – Risk and Compliance certification is for professionals who want to demonstrate their ability to configure, implement, and maintain ServiceNow Risk, Policy and Compliance, and Audit Management applications.

Learn More 		Certified Implementation Specialist – Security Incident Response (CIS-SIR) The ServiceNow Certified Implementation Specialist – Security Incident Response certification is for professionals who want to demonstrate their ability to configure, implement, and maintain the ServiceNow Security Incident Response application.

Learn More 		Certified Implementation Specialist – Service Mapping (CIS-SM) The ServiceNow Certified Implementation Specialist – Service Mapping certification is for professionals who want to demonstrate their ability to configure, implement, and maintain the ServiceNow Service Mapping application.

Learn More 		Certified Implementation Specialist – Software Asset Management (CIS-SAM) The ServiceNow Certified Implementation Specialist – Software Asset Management certification is for professionals who want to demonstrate their ability to configure, implement, and maintain the ServiceNow Software Asset Management application.

Learn More 		Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) The ServiceNow Certified Implementation Specialist – Strategic Portfolio Management certification is for professionals who want to demonstrate their ability to configure, implement, and maintain ServiceNow Strategic Portfolio Management applications.

Learn More 		Certified Implementation Specialist – Third-Party Risk Management (CIS-TPRM) The ServiceNow Certified Implementation Specialist – Third-Party Risk Management certification is for professionals who want to demonstrate their ability to configure, implement, and maintain the ServiceNow Third-Party Risk Management application.

Learn More 		Certified Implementation Specialist – Vulnerability Response (CIS-VR) The ServiceNow Certified Implementation Specialist – Vulnerability Response certification is for professionals who want to demonstrate their ability to configure, implement, and maintain a ServiceNow Vulnerability Response instance.
Implementation Specialist (CRM & Industry)

Learn More 		Certified Implementation Specialist – Customer Service Management (CIS-CSM) The ServiceNow Certified Implementation Specialist – Customer Service Management certification is for professionals who want to demonstrate their ability to configure, implement, and maintain the ServiceNow Customer Service Management application.

Learn More 		Certified Implementation Specialist – Field Service Management (CIS-FSM) The ServiceNow Certified Implementation Specialist – Field Service Management certification is for professionals who want to demonstrate their ability to configure, implement, and maintain the ServiceNow Field Service Management solution.
Implementation Specialist (Core Business)

Learn More 		Certified Implementation Specialist – Human Resources (CIS-HR) The ServiceNow Certified Implementation Specialist – Human Resources certification is for professionals who want to demonstrate their ability to configure, implement, and maintain the ServiceNow HR suite.
Micro Certifications

Learn More 		Agentic AI Executive The ServiceNow Agentic AI Executive Micro-Certification is for executive sponsors and senior professionals who want to validate their understanding of ServiceNow AI Agents and the requirements for implementing AI-powered automations on the Now Platform.

Learn More 		Automated Test Framework Essentials The ServiceNow Automated Test Framework Essentials Micro-Certification is for professionals who want to demonstrate their ability to develop, execute, and administer testing using the ServiceNow Automated Test Framework.

Learn More 		Integration Hub Fundamentals The ServiceNow Integration Hub Fundamentals Micro-Certification is for professionals who want to demonstrate their ability to implement Integration Hub within ServiceNow.

Learn More 		Flow Designer Fundamentals The ServiceNow Flow Designer Fundamentals Micro-Certification is for professionals who want to demonstrate their ability to implement and configure automated workflows using Flow Designer within ServiceNow.

Learn More 		Introduction to App Engine Studio The ServiceNow Introduction to App Engine Studio Micro-Certification is for professionals who want to demonstrate their ability to create applications using App Engine Studio within ServiceNow.

Learn More 		Platform Analytics The ServiceNow Platform Analytics Micro-Certification is for professionals who want to demonstrate their ability to contribute to the setup, configuration, and maintenance of the Performance Analytics application within ServiceNow.

Learn More 		Playbooks Advanced The ServiceNow Playbooks Advanced Micro-Certification is for professionals who want to demonstrate their ability to create and configure advanced processes using Playbooks and Process Automation Designer within ServiceNow.

Learn More 		Playbooks Essentials The ServiceNow Playbooks Essentials Micro-Certification is for professionals who want to demonstrate foundational skills in creating processes using Playbooks and Process Automation Designer within ServiceNow.

Learn More 		Predictive Intelligence The ServiceNow Predictive Intelligence Micro-Certification is for professionals who want to demonstrate their ability to configure, implement, and administer the Predictive Intelligence application within ServiceNow.

Learn More 		Service Portal The ServiceNow Service Portal Micro-Certification is for professionals who want to demonstrate their ability to configure, customize, and extend Service Portal components within ServiceNow.

Learn More 		UI Builder The ServiceNow UI Builder Micro-Certification is for professionals who want to demonstrate their ability to create and configure web-based workspace and custom portal experiences within UI Builder using Next Experience Components and custom web components.

Learn More 		CMDB Health The ServiceNow CMDB Health Micro-Certification is for professionals who want to demonstrate their ability to maintain the health of the CMDB, create complex CMDB queries, and remediate configuration management issues within ServiceNow.

Learn More 		Configure the CMDB The ServiceNow Configure the CMDB Micro-Certification is for professionals who want to demonstrate their ability to configure, implement, maintain, and administer the CMDB within ServiceNow.

Learn More 		Virtual Agent Implementer The ServiceNow Virtual Agent Implementer Micro-Certification is for professionals who want to demonstrate their ability to configure, implement, maintain, and administer the Virtual Agent application within ServiceNow.

Learn More 		Agile and Test Management Implementation The ServiceNow Agile and Test Management Implementation Micro-Certification is for professionals who want to demonstrate their ability to implement Agile Development 2.0 and Test Management 2.0 within ServiceNow.

Learn More 		GRC: Business Continuity Management The ServiceNow GRC Business Continuity Management Micro-Certification is for professionals who want to demonstrate their ability to implement the ServiceNow Business Continuity Management application.

Learn More 		DevOps Change Velocity The ServiceNow DevOps Change Velocity Micro-Certification is for professionals who want to demonstrate their ability to configure, implement, maintain, and administer DevOps applications within ServiceNow.

Testimonials

What Our Clients Say

Instructor is good knowledgeable in his domain, which was seen in his entire session which we went through, we have asked the query multiple time but he did not hesitate to answer as well as fruitfully answer it well.Content part was also fine.
Manish KumarNTT
The complete session was brainstorming & well planned. Learned a lot; hope to imply the wonderful training insights to working. The course was diverse yet meaningful in every aspect. Would like to enroll myself in advance training as well, if slots are available.
Jyoti KhatiAccenture
Instructor was very good, has very good knowledge in his area, he covered all the learning point and answered all the questions asked by me and team.
Mohit GuptaNTT
Thank you very much for the training sessions this week. Really informative, and please keep the good work. You’ve been one of the best trainer so far, I’m dead serious.
Selven MookenCeredian
Instructor at Dataciphers was a fantastic teacher. He covered all the topics and explained them very well. All questions I had, he had an answer for and not only a verbal answer but he showed me how to do certain things when the question required a visual answer. I highly recommend taking this class with him as the instructor. If I take a nother class with Datacipher really hoping to get him as the instructor.
Becker & PoliakoffFelipe Gonzalez
The instructor, solve the questions, and has a pretty good knowledge related this course
Fernando HenryNTT
Your training session was very informative, and I appreciate the effort you’ve put into this one week training sessions. You did a good job of explaining complex concepts in a way that was easy to understand mainly for SSL certificates. Thank you as well for keeping the lab online.
Selven MookenCeredian
Thanks a lot for such a informative sessions on Palo alto. I really appreciate your teaching approach. You taught each and every chapter in detail and solved our queries. I would love to join your class again in future.
Atharva JamkarAccenture
The course was presented in an enthusiastic way, as your sprit was always high since morning to evening day 1 to day 5. You clarified the contents from very basic to high level, which gave me better understanding of topics. Great presentation style with lots of opportunities to ask questions and talk about real life examples which all made for a really enjoyable and informative course. This has more than met my expectations. Thank you for a great course. I took lots of things that I can quickly and easily apply, as I was new to the Palo alto, but now I can perform well.
Samreen AkhtarAccenture
Instructor personally repeated multiple concepts to get the clear idea about the workflow
Shreya JattiPAN - EPT
The instructor explained all the concepts in depth. Very engage throught all 4 days of the session. He was more than happy to provide any answers to our doubts even if it is outside the course/scope of this training.
Asha ChaudharyDepartment of The Premier and Cabinet South Australia

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