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The ServiceNow Predictive Intelligence Micro-Certification is for professionals who want to demonstrate their ability to configure, implement, and administer the Predictive Intelligence application within ServiceNow.
It focuses on how candidates apply machine learning capabilities within the platform to automate categorization, improve routing, and enhance decision-making across ServiceNow workflows.
This credential is part of multiple Credential Suites, including CSM Pro, HR Pro, ITSM Pro, Healthcare and Life Sciences Pro, and several Now Assist Pro Plus Suites.
There are no formal prerequisites for this micro-certification.
Candidates are expected to have around six months of experience on ServiceNow deployment or maintenance projects. Completing the Get Started with Predictive Intelligence, Predictive Intelligence Fundamentals, and Predictive Intelligence Implementation courses on ServiceNow University is required before accessing the exam.
The micro-certification focuses on configuring and implementing Predictive Intelligence within ServiceNow, including how machine learning models are trained, applied, and maintained to automate and improve platform workflows.
At Datacipher Education Services, our instructor-led programs help professionals develop the skills needed to implement and manage Predictive Intelligence solutions within ServiceNow.
Our training programs include:
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