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Adopting a Platform Owner Mindset

Develop the Platform Owner mindset, leadership qualities, and governance practices needed to drive greater value from the ServiceNow platform. 

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Overview

Overview

Adopting a Platform Owner Mindset is a two-day immersive workshop designed for professionals who want to grow into or strengthen the Platform Owner role on ServiceNow.

Unlike most ServiceNow courses, this is not a technical workshop. It focuses on the leadership qualities, decision-making skills, and mindset required to be an effective Platform Owner. The workshop is built around a business simulation with real-world scenarios, team-based collaborative activities, and capability bursts that develop the power skills Platform Owners need to drive platform value across their organization.

Prerequisites
  • Welcome to ServiceNow
  • Recommended: Hands-on experience administering or implementing the ServiceNow platform
  • Recommended: Familiarity with common business challenges the ServiceNow platform can help resolve
Scope
  • Duration: 2 days
  • Format: Instructor-led training and virtual instructor-led training across multiple time zones
  • Focus Area: Platform Owner mindset, governance, organizational change management, value communication, executive conversations, and business simulation activities
Target Audience

This workshop is designed for customers, partners, and employees who are current Platform Owners, aspiring Platform Owners, or experienced ServiceNow practitioners such as process owners, product owners, or seasoned system administrators who want to think more holistically about the platform and its impact across their organization.

Capabilities Covered

This workshop focuses on the following Platform Owner capabilities:

  • Understanding the Owner Mindset
  • Platform Owner Time Allocation
  • Designing Optimal User Experiences
  • Effective Platform Governance
  • Delivering Key Messages
  • Organizational Change Management
  • Communicating Value: The Language of Executives
What’s Next

After completing this workshop, learners can apply their Platform Owner leadership skills to drive greater platform value within their organization. The workshop is designed to complement existing ServiceNow technical experience, and participants are encouraged to continue developing both their leadership and platform capabilities as they grow in the Platform Owner role.

Certification

Upon completing this course, learners earn the Adopting a Platform Owner Mindset badge on ServiceNow University.

FAQs

#1. Is this a technical course? 

No. This is a leadership workshop, not a technical training. It focuses on the mindset, decision-making skills, and leadership capabilities required to be an effective Platform Owner. Participants are expected to already have solid hands-on ServiceNow experience.

#2. What makes this workshop different from other ServiceNow courses? 

This workshop is built around a business simulation with team-based collaborative and competitive activities, capability bursts, and real-world scenarios. It is designed to be immersive and participatory, which is unlike most other ServiceNow technical courses.

#3. Who is this workshop best suited for? 

The workshop is designed for current and aspiring Platform Owners, as well as experienced ServiceNow practitioners such as process owners, product owners, and seasoned system administrators who want to think more holistically about platform impact across their organization.

Objectives

This workshop helps learners understand the mindset, responsibilities, and leadership capabilities expected of an effective ServiceNow Platform Owner.

Learners will explore how to:

  • Define the Platform Owner role and understand its responsibilities
  • Compare the Platform Owner role with the System Administrator role
  • Identify the qualities and pain points involved in growing into a Platform Owner
  • Allocate and prioritize Platform Owner time effectively
  • Apply the ALOE method to gain business insights
  • Convert insights into well-written user stories
  • Establish effective platform governance practices
  • Deliver key messages to the organization with clarity
  • Lead organizational change management activities
  • Understand the executive mindset and frame conversations with executives as a trusted partner

Adopting a Platform Owner Mindset is a two-day immersive workshop designed for professionals who want to grow into or strengthen the Platform Owner role on ServiceNow.

Unlike most ServiceNow courses, this is not a technical workshop. It focuses on the leadership qualities, decision-making skills, and mindset required to be an effective Platform Owner. The workshop is built around a business simulation with real-world scenarios, team-based collaborative activities, and capability bursts that develop the power skills Platform Owners need to drive platform value across their organization.

Course Details

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Testimonials

What Our Clients Say

Instructor is good knowledgeable in his domain, which was seen in his entire session which we went through, we have asked the query multiple time but he did not hesitate to answer as well as fruitfully answer it well.Content part was also fine.
Manish KumarNTT
The complete session was brainstorming & well planned. Learned a lot; hope to imply the wonderful training insights to working. The course was diverse yet meaningful in every aspect. Would like to enroll myself in advance training as well, if slots are available.
Jyoti KhatiAccenture
Instructor was very good, has very good knowledge in his area, he covered all the learning point and answered all the questions asked by me and team.
Mohit GuptaNTT
Thank you very much for the training sessions this week. Really informative, and please keep the good work. You’ve been one of the best trainer so far, I’m dead serious.
Selven MookenCeredian
Instructor at Dataciphers was a fantastic teacher. He covered all the topics and explained them very well. All questions I had, he had an answer for and not only a verbal answer but he showed me how to do certain things when the question required a visual answer. I highly recommend taking this class with him as the instructor. If I take a nother class with Datacipher really hoping to get him as the instructor.
Becker & PoliakoffFelipe Gonzalez
The instructor, solve the questions, and has a pretty good knowledge related this course
Fernando HenryNTT
Your training session was very informative, and I appreciate the effort you’ve put into this one week training sessions. You did a good job of explaining complex concepts in a way that was easy to understand mainly for SSL certificates. Thank you as well for keeping the lab online.
Selven MookenCeredian
Thanks a lot for such a informative sessions on Palo alto. I really appreciate your teaching approach. You taught each and every chapter in detail and solved our queries. I would love to join your class again in future.
Atharva JamkarAccenture
The course was presented in an enthusiastic way, as your sprit was always high since morning to evening day 1 to day 5. You clarified the contents from very basic to high level, which gave me better understanding of topics. Great presentation style with lots of opportunities to ask questions and talk about real life examples which all made for a really enjoyable and informative course. This has more than met my expectations. Thank you for a great course. I took lots of things that I can quickly and easily apply, as I was new to the Palo alto, but now I can perform well.
Samreen AkhtarAccenture
Instructor personally repeated multiple concepts to get the clear idea about the workflow
Shreya JattiPAN - EPT
The instructor explained all the concepts in depth. Very engage throught all 4 days of the session. He was more than happy to provide any answers to our doubts even if it is outside the course/scope of this training.
Asha ChaudharyDepartment of The Premier and Cabinet South Australia

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