Configuration Management Database (CMDB) Fundamentals

Configuration Management Database Fundamentals is a three-day instructor-led course designed for ServiceNow administrators, implementers, and architects who need to implement and manage a healthy CMDB.

The course mirrors the content of the CMDB Fundamentals on-demand course on ServiceNow University and brings it to life through instructor-led lectures, demonstrations, collaborative discussions, and hands-on lab exercises. Participants work in their own student instance alongside a dedicated Windows Server acting as a MID Server, giving them direct experience with Discovery and Service Mapping. Participants also work through simulator instances to complete objective-based tasks and earn CMDB micro-certifications in Configuration and Health.

Note: This course does not include a course guidebook. All content is available through the CMDB Fundamentals on-demand course. Lab exercise files and a copy of the instructor slide deck are provided.

• Welcome to ServiceNow (on demand)
• ServiceNow Administration Fundamentals
• Certified System Administrator (preferred)

Working knowledge of the ServiceNow platform and a basic understanding of the CMDB are recommended. Familiarity with architecting CMDB solutions for enterprise use cases is also beneficial.

• Duration: 3 days
• Format: Instructor-led training (in-person and virtual) across multiple time zones
• Platform Support: ServiceNow platform including CMDB, Discovery, Service Mapping, IntegrationHub ETL, Identification and Reconciliation Engine, Multisource CMDB, and Query Builder

This course is designed for customers, partners, and employees who implement and administer the ServiceNow CMDB. It is a strong fit for professionals in the following roles:

• ServiceNow System Administrators
• ServiceNow Implementers
• ServiceNow Architects
• ServiceNow CMDB Administrators

By the end of this course, learners will be able to:

• Describe the CMDB and the attributes that provide enterprise-wide visibility
• Plan a successful CMDB deployment using recommended best practices
• Configure and implement a CMDB including Health Scan
• Use the CI Class Manager to create and edit CI classes
• Leverage the Identification and Reconciliation Engine to identify and reconcile data from multiple sources
• Enable and use the Multisource CMDB
• Ingest data into the CMDB using Discovery, Service Mapping, third-party tools, and IntegrationHub ETL
• Configure and use the CMDB Health Dashboard to improve completeness, compliance, and correctness of CI data
• Identify and manage duplicate CIs in the CMDB
• Create complex queries on CMDB data using Query Builder
• Remediate common CMDB issues

After completing this course, learners can apply their CMDB skills to design, configure, ingest, govern, and improve CMDB data in ServiceNow implementations.

At the end of the training, learners can obtain the CMDB Configuration and CMDB Health micro-certifications through simulator-based tasks completed as part of the course.

#1. What experience do I need before taking this course? 

Learners should have completed Welcome to ServiceNow and ServiceNow Administration Fundamentals. Working knowledge of the ServiceNow platform and a basic understanding of the CMDB are recommended. The Certified System Administrator credential is preferred but not required.

#2. Is a course guidebook provided? 

No. This course does not include a traditional course guidebook. All content is available through the CMDB Fundamentals on-demand course on ServiceNow University. Participants do receive lab exercise files and a copy of the instructor slide deck.

#3. Will I get hands-on practice during the course? 

Yes. The course includes step-by-step lab exercises in a personal student instance, access to a Windows Server acting as a MID Server for Discovery and Service Mapping practice, and simulator instances to complete objective-based tasks.

#4. Does this course lead to a certification? 

Yes. Participants have the opportunity to earn two CMDB micro-certifications, CMDB Configuration and CMDB Health, through the adaptive simulator tasks completed during the course. Registration is handled through the Pearson VUE platform.