GRC: Integrated Risk Management (IRM) Implementation

GRC: Integrated Risk Management Implementation is a three-day instructor-led course designed for professionals responsible for implementing the ServiceNow Integrated Risk Management suite.

The course covers the full scope of a GRC IRM implementation, from entity framework setup and policy configuration to risk assessment, continuous monitoring, and issue triage. Through recorded lectures, demonstrations, group discussions, and hands-on labs, participants build practical skills across GRC: Policy and Compliance Management, GRC: Risk Management, and GRC: Advanced Risk. Data and student feedback confirm that skipping the prerequisite courses directly impacts performance in this class.

The following prerequisites are mandatory:

• Welcome to ServiceNow (on demand)
• ServiceNow Administration Fundamentals or Certified System Administrator (CSA)
• GRC: Integrated Risk Management Fundamentals (on demand)

The following is recommended:

• ServiceNow Platform Implementation
• Certified System Administrator (CSA) credential, especially for learners planning to pursue the CIS-RC exam

• Duration: 3 days
• Format: Instructor-led training (in-person and virtual)
• Platform Support: ServiceNow platform including GRC: Policy and Compliance Management, GRC: Risk Management, GRC: Advanced Risk, and GRC: Metrics

This course is designed for customers, partners, and employees responsible for the setup and configuration of GRC applications in ServiceNow. It is a strong fit for professionals in the following roles:

• Technical Consultants, Implementers, Developers, and Architects configuring, developing, or supporting GRC applications
• Project, Program, and Engagement Managers leading GRC implementations
• Operations Managers overseeing work completed using ServiceNow GRC applications and defining implementation requirements

By the end of this course, learners will be able to:

• Identify implementation stakeholders, resources, and contributors to success
• Review entity scoping approaches, considerations, and techniques
• Discuss baseline application functionality, security, and architecture
• Set up an entity framework and manage entity classes
• Modify policy properties and review policy, compliance, and risk lifecycles
• Configure risk appetite
• Explore advanced risk assessment functionality, setup, and configurations
• Create and run basic indicators for continuous monitoring
• Explore metrics for risk continuous monitoring
• Set up issue triage for routing issues
• Discuss supported integrations

After completing this course, learners can pursue the Certified Implementation Specialist – Risk and Compliance (CIS-RC) exam. Before attempting the exam, ServiceNow recommends completing GRC: Audit Management Essentials, GRC: Classic Risk Assessment Fundamentals, and GRC: Regulatory Change Management Essentials. Additional recommended courses are available on ServiceNow University.

Upon completing this course, learners receive a voucher to register for the Certified Implementation Specialist – Risk and Compliance exam. 

ServiceNow recommends completing related GRC courses, including Audit Management Essentials, Classic Risk Assessment Fundamentals, and Regulatory Change Management Essentials, before attempting the exam.

#1. Are the prerequisites for this course mandatory? 

Yes. All three prerequisites are mandatory. Data and student feedback confirm that skipping Welcome to ServiceNow, ServiceNow Administration Fundamentals or CSA, and GRC: IRM Fundamentals directly impacts performance in class.

#2. Who is this course designed for? 

This course is designed for technical consultants, implementers, architects, project managers, and operations managers responsible for configuring or overseeing the implementation of ServiceNow GRC applications.

#3. Will I get hands-on practice during the course? 

Yes. The course includes hands-on labs across all six modules, covering entity framework configuration, policy and control setup, risk assessment methodology, continuous monitoring, and issue management.

#4. Does this course lead to a certification? 

Yes. Upon completing this course, learners receive a voucher to take the Certified Implementation Specialist – Risk and Compliance (CIS-RC) exam. ServiceNow recommends completing additional GRC courses including Audit Management Essentials, Classic Risk Assessment Fundamentals, and Regulatory Change Management Essentials before attempting the exam.