Hardware Asset Management (HAM) Fundamentals

Hardware Asset Management Fundamentals is a three-day instructor-led course designed for professionals who implement and administer hardware assets on the ServiceNow platform.

The course introduces both the ServiceNow ITSM Asset Management and Hardware Asset Management applications, with a focus on building an effective HAM practice. Through a mix of lectures, group discussions, and hands-on labs, participants work in their own student instance to manage hardware assets and consumables across their full lifecycle. On the final day, learners access a simulation instance that remains available for two weeks, providing additional hands-on practice in an environment close to real-world conditions.

• Welcome to ServiceNow
• ServiceNow Administration Fundamentals, Platform Fundamentals, or equivalent ServiceNow experience
• Basic familiarity with ServiceNow navigation
• Basic understanding of IT asset management terminology

Learners who have not completed System Administration or Platform Fundamentals should have equivalent platform familiarity. ServiceNow Foundations may help learners build basic navigation knowledge.

• Duration: 3 days
• Format: Instructor-led training (in-person and virtual)
• Platform Support: ServiceNow platform including ITSM Asset Management, Hardware Asset Management, CMDB, Discovery, Normalization Data Services, and mobile asset management tools

This course is designed for customers, partners, and employees who implement and administer hardware asset features, functions, and data on the ServiceNow platform. It is a strong fit for professionals in the following roles:

• ServiceNow Implementers
• ServiceNow System Administrators
• Hardware Asset Managers
• Hardware Asset Administrators

By the end of this course, learners will be able to:

• Control hardware and consumable inventory that is purchased and used
• Manage the cost of purchasing and receiving hardware assets
• Manage and optimize the hardware asset lifecycle from planning through disposal
• Achieve compliance with relevant standards and regulations
• Improve IT asset services for end users
• Create standards and processes for managing assets

After completing this course, learners can work toward the Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) certification. Detailed information on registering for the exam is provided at the end of the course.

This course prepares learners for the Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) exam. Successful candidates will be awarded the ServiceNow Certified Implementation Specialist – HAM certificate.

#1. Does this course cover Software Asset Management? 

No. Software Asset Management is not included in this course. It is covered in a separate three-day course on the ServiceNow platform.

#2. What experience do I need before taking this course?

Learners are recommended to have completed Welcome to ServiceNow and ServiceNow Administration Fundamentals, or have equivalent hands-on experience with the platform. Basic familiarity with ServiceNow navigation and IT asset management terminology is also recommended.

#3. Will I get hands-on practice during the course? 

Yes. The course includes extensive hands-on labs in a personal student instance throughout all three days. On the final day, learners also receive access to a simulation instance designed to replicate real-world conditions, which remains available for two weeks after the course ends.

#4. Does this course lead to a certification? 

Yes. This course supports preparation for the Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) exam. Exam registration details are provided at the end of the course.