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Human Resources (HR) Fundamentals

Learn how to configure and administer the ServiceNow HR Service Delivery application to automate HR processes, manage cases, and improve the employee experience.

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Overview

Overview

Human Resources Fundamentals is a two-day instructor-led course designed for professionals who configure and administer the ServiceNow HR Service Delivery application.

The course covers the full scope of the HRSD application, from HR case management and service catalog configuration to knowledge management, skills-based routing, and platform analytics. Through a combination of course content and hands-on labs, participants work as HR Administrators to build practical experience configuring and using the application in real-world scenarios.

Prerequisites

The following prerequisites are mandatory:

  • Welcome to ServiceNow
  • Employee Center Essentials
  • Foundations
Scope
  • Duration: 2 days
  • Format: Instructor-led training (in-person and virtual)
  • Platform Support: ServiceNow platform including HR Service Delivery, Employee Center, Case and Knowledge Management, and Platform Analytics
Target Audience

This course is designed for HR Administrators, ServiceNow administrators, and consultants who need to implement, configure, and administer the ServiceNow HR Service Delivery application.

Key Learning Outcomes

By the end of this course, learners will be able to:

  • Review the ServiceNow HR Service Delivery solution and its capabilities
  • Configure HR criteria, user criteria, document templates, and HR profiles
  • Define and manage HR Services, categories, HR service catalogs, catalog items, and lifecycle events
  • Configure HR case and task templates
  • Create HR knowledge articles and manage the knowledge management lifecycle
  • Explore skills and auto-assign HR cases based on skills
  • Understand the security constraints that determine access to HR data
  • Apply practical knowledge of HR case management and HR surveys
  • Drill into results using reporting, dashboards, and Platform Analytics
What’s Next

After completing this course, learners can apply their HRSD configuration skills in live ServiceNow environments and continue building expertise across the HR Service Delivery product suite.

Certification

This course does not offer certification.

FAQs

#1. Are the prerequisites for this course mandatory? 

Yes. All six prerequisites are mandatory. Learners are expected to have completed Welcome to ServiceNow, ServiceNow Administration Fundamentals, Getting Started with Now Create, ServiceNow Platform Implementation, Employee Center Essentials, and Introduction to Human Resources Service Delivery before attending.

#2. Who is this course designed for? 

This course is designed for HR Administrators, ServiceNow administrators, and consultants who are responsible for implementing, configuring, or administering the ServiceNow HR Service Delivery application.

#3. Will I get hands-on practice during the course? 

Yes. The course combines structured content with lab work across all five modules, giving participants hands-on experience configuring and using the HRSD application in a guided environment.

#4. Does this course lead to a certification?

No. This course does not offer a certification upon completion.

Objectives

This course helps learners build practical knowledge of how to configure, administer, and use the ServiceNow HR Service Delivery application.

Learners will explore how to:

  • Understand the HRSD application and how it integrates with the ServiceNow platform
  • Configure HR criteria, user criteria, HR profiles, document templates, and HR case templates
  • Work with HR services, HR service catalogs, catalog items, and HR case creation
  • Manage Employee Center content and access rules
  • Create HR knowledge articles and understand HR knowledge management practices
  • Use HR skills to support automatic HR case assignment
  • Understand how groups, users, and roles support contextual HR security
  • Work with HR case management, HR surveys, dashboards, reports, and Platform Analytics

Human Resources Fundamentals is a two-day instructor-led course designed for professionals who configure and administer the ServiceNow HR Service Delivery application.

The course covers the full scope of the HRSD application, from HR case management and service catalog configuration to knowledge management, skills-based routing, and platform analytics. Through a combination of course content and hands-on labs, participants work as HR Administrators to build practical experience configuring and using the application in real-world scenarios.

Course Details

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Testimonials

What Our Clients Say

Instructor is good knowledgeable in his domain, which was seen in his entire session which we went through, we have asked the query multiple time but he did not hesitate to answer as well as fruitfully answer it well.Content part was also fine.
Manish KumarNTT
The complete session was brainstorming & well planned. Learned a lot; hope to imply the wonderful training insights to working. The course was diverse yet meaningful in every aspect. Would like to enroll myself in advance training as well, if slots are available.
Jyoti KhatiAccenture
Instructor was very good, has very good knowledge in his area, he covered all the learning point and answered all the questions asked by me and team.
Mohit GuptaNTT
Thank you very much for the training sessions this week. Really informative, and please keep the good work. You’ve been one of the best trainer so far, I’m dead serious.
Selven MookenCeredian
Instructor at Dataciphers was a fantastic teacher. He covered all the topics and explained them very well. All questions I had, he had an answer for and not only a verbal answer but he showed me how to do certain things when the question required a visual answer. I highly recommend taking this class with him as the instructor. If I take a nother class with Datacipher really hoping to get him as the instructor.
Becker & PoliakoffFelipe Gonzalez
The instructor, solve the questions, and has a pretty good knowledge related this course
Fernando HenryNTT
Your training session was very informative, and I appreciate the effort you’ve put into this one week training sessions. You did a good job of explaining complex concepts in a way that was easy to understand mainly for SSL certificates. Thank you as well for keeping the lab online.
Selven MookenCeredian
Thanks a lot for such a informative sessions on Palo alto. I really appreciate your teaching approach. You taught each and every chapter in detail and solved our queries. I would love to join your class again in future.
Atharva JamkarAccenture
The course was presented in an enthusiastic way, as your sprit was always high since morning to evening day 1 to day 5. You clarified the contents from very basic to high level, which gave me better understanding of topics. Great presentation style with lots of opportunities to ask questions and talk about real life examples which all made for a really enjoyable and informative course. This has more than met my expectations. Thank you for a great course. I took lots of things that I can quickly and easily apply, as I was new to the Palo alto, but now I can perform well.
Samreen AkhtarAccenture
Instructor personally repeated multiple concepts to get the clear idea about the workflow
Shreya JattiPAN - EPT
The instructor explained all the concepts in depth. Very engage throught all 4 days of the session. He was more than happy to provide any answers to our doubts even if it is outside the course/scope of this training.
Asha ChaudharyDepartment of The Premier and Cabinet South Australia

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