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Human Resources (HR) Implementation

Learn how to configure and implement ServiceNow Human Resources Service Delivery through hands-on labs, real-world scenarios, and guided instructor-led training. 

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Overview

Overview

Human Resources Implementation is a two-day instructor-led course designed for consultants and administrators who need to implement the ServiceNow HR Service Delivery application.

The course provides a best practice approach to configuring HRSD using base instance functionality. Designed and delivered by implementation experts, it combines lectures, demonstrations, and hands-on labs to walk participants through real-world implementation scenarios in their own student instance. Topics include core HRSD configuration, case assignment, security, integrations, localization, and Now Intelligence solutions. Where time allows, participants can also work through an HR Implementation Simulator at the end of the course.

Prerequisites

All of the following prerequisites are mandatory:

  • Welcome to ServiceNow
  • ServiceNow Administration Fundamentals
  • Get Started with Now Create
  • ServiceNow Platform Implementation
  • Employee Center Essentials
  • Introduction to HR Service Delivery (HRSD)
  • HRSD Fundamentals
Scope
  • Duration: 2 days (16 hours of instruction)
  • Format: Instructor-led training (in-person and virtual)
  • Platform Support: ServiceNow platform including HR Service Delivery, Employee Center, Advanced Work Assignment, HR Agent Workspace, and Now Intelligence for HRSD
Target Audience

This course is designed for consultants, System Administrators, and HR Administrators with the Delegated Developer role who need to implement the ServiceNow Human Resources Service Delivery application.

Key Learning Outcomes

By the end of this course, learners will be able to:

  • Identify baseline application functionality and table structure
  • Demonstrate how to configure core HR applications and portals
  • Examine roles and contextual security in the HRSD application
  • Evaluate implementation strategies for HR Service Delivery
What’s Next

After completing this course, learners can apply their implementation skills in live HRSD deployments and explore advanced HRSD features and integrations. The HR Implementation Simulator, available at the end of the course where time permits, provides additional hands-on practice for reinforcing key concepts.

Certification

N/A

FAQs

#1. Are the prerequisites for this course mandatory? 

Yes. All seven prerequisites are mandatory. Learners must complete Welcome to ServiceNow, ServiceNow Administration Fundamentals, Get Started with Now Create, ServiceNow Platform Implementation, Employee Center Essentials, Introduction to HR Service Delivery, and HRSD Fundamentals before attending this course.

#2. Who is this course designed for? 

This course is designed for consultants, System Administrators, and HR Administrators with the Delegated Developer role who are responsible for implementing the ServiceNow HR Service Delivery application.

#3. Will I get hands-on practice during the course? 

Yes. The course is structured in a lecture, demo, lab, and discussion format. Participants work through hands-on lab exercises in their own student instance with live instructor assistance throughout the two days.

#4. Is there an implementation simulator included? 

Yes, where time allows. Participants have the opportunity to work through the HR Implementation Simulator at the end of the course, allowing them to explore concepts further and ask the instructor questions as they work.

Objectives

This course helps learners gain practical knowledge of the ServiceNow HRSD application and its implementation approach.

Learners will explore how to:

  • Review the HRSD solution, its capabilities, architecture, and implementation considerations
  • Configure HRSD tables, components, core settings, and case assignment options
  • Configure HR properties, criteria, PDF document templates, and managed documents
  • Explore skills, routing and assignment rules, Advanced Work Assignment, and HR Agent Workspace
  • Configure Employee Center campaigns and understand how campaign content automation is structured
  • Review security options for HR tables and ways to secure the HRSD application
  • Apply governance strategies, delegated development, and HR administration lockdown
  • Manage localization and internationalization considerations for HRSD
  • Explore HR integrations and Now Intelligence solutions for HRSD
  • Review implementation and configuration methodologies, additional features, and tips for successful HRSD implementation

Human Resources Implementation is a two-day instructor-led course designed for consultants and administrators who need to implement the ServiceNow HR Service Delivery application.

The course provides a best practice approach to configuring HRSD using base instance functionality. Designed and delivered by implementation experts, it combines lectures, demonstrations, and hands-on labs to walk participants through real-world implementation scenarios in their own student instance. Topics include core HRSD configuration, case assignment, security, integrations, localization, and Now Intelligence solutions. Where time allows, participants can also work through an HR Implementation Simulator at the end of the course.

Course Details

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Testimonials

What Our Clients Say

Instructor is good knowledgeable in his domain, which was seen in his entire session which we went through, we have asked the query multiple time but he did not hesitate to answer as well as fruitfully answer it well.Content part was also fine.
Manish KumarNTT
The complete session was brainstorming & well planned. Learned a lot; hope to imply the wonderful training insights to working. The course was diverse yet meaningful in every aspect. Would like to enroll myself in advance training as well, if slots are available.
Jyoti KhatiAccenture
Instructor was very good, has very good knowledge in his area, he covered all the learning point and answered all the questions asked by me and team.
Mohit GuptaNTT
Thank you very much for the training sessions this week. Really informative, and please keep the good work. You’ve been one of the best trainer so far, I’m dead serious.
Selven MookenCeredian
Instructor at Dataciphers was a fantastic teacher. He covered all the topics and explained them very well. All questions I had, he had an answer for and not only a verbal answer but he showed me how to do certain things when the question required a visual answer. I highly recommend taking this class with him as the instructor. If I take a nother class with Datacipher really hoping to get him as the instructor.
Becker & PoliakoffFelipe Gonzalez
The instructor, solve the questions, and has a pretty good knowledge related this course
Fernando HenryNTT
Your training session was very informative, and I appreciate the effort you’ve put into this one week training sessions. You did a good job of explaining complex concepts in a way that was easy to understand mainly for SSL certificates. Thank you as well for keeping the lab online.
Selven MookenCeredian
Thanks a lot for such a informative sessions on Palo alto. I really appreciate your teaching approach. You taught each and every chapter in detail and solved our queries. I would love to join your class again in future.
Atharva JamkarAccenture
The course was presented in an enthusiastic way, as your sprit was always high since morning to evening day 1 to day 5. You clarified the contents from very basic to high level, which gave me better understanding of topics. Great presentation style with lots of opportunities to ask questions and talk about real life examples which all made for a really enjoyable and informative course. This has more than met my expectations. Thank you for a great course. I took lots of things that I can quickly and easily apply, as I was new to the Palo alto, but now I can perform well.
Samreen AkhtarAccenture
Instructor personally repeated multiple concepts to get the clear idea about the workflow
Shreya JattiPAN - EPT
The instructor explained all the concepts in depth. Very engage throught all 4 days of the session. He was more than happy to provide any answers to our doubts even if it is outside the course/scope of this training.
Asha ChaudharyDepartment of The Premier and Cabinet South Australia

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