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Scripting in ServiceNow Fundamentals

Learn how to use the ServiceNow JavaScript API to extend platform functionality and modify baseline behavior.
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Overview

Overview

Scripting in ServiceNow Fundamentals helps learners use the ServiceNow JavaScript API to extend platform functionality, add new functionality, and modify the baseline behavior of an instance.

The course starts with client-side scripting and then moves into server-side scripting. Learners write, test, and debug scripts through real-world lab exercises, supported by lecture recordings and extensive hands-on practice across different lab activities.

Prerequisites
  • Welcome to ServiceNow online course
  • Flow Designer Overview course
  • Intermediate-level ability to write, test, and debug JavaScript
  • Completion of Codecademy’s JavaScript course is recommended
  • Completion of the JavaScript Principles primer for those new to JavaScript
  • Familiarity with database tables and columns
Scope
  • Duration: 3 days
  • Format: Instructor-led training with lecture, discussion, and hands-on lab activities
  • Course Coverage: ServiceNow platform scripting using client-side and server-side JavaScript APIs
Target Audience

This course is designed for ServiceNow system administrators with at least two years of experience configuring and developing the platform who want to extend the functionality of their instance through scripting.

Key Learning Outcomes

By the end of this course, learners will be able to:

  • Determine when and where it is appropriate to script
  • Use ServiceNow’s built-in text editor
  • Script client-side with Client Scripts and UI Policies
  • Script server-side with Business Rules, GlideSystem, GlideRecord, GlideQuery, Script Includes, and Flow Designer
  • Apply ServiceNow scripting best practices
  • Write, test, and debug both client-side and server-side scripts comfortably
Certification

This course does not include certification alignment.

FAQs

#1. Does this course teach JavaScript from scratch?
 No. This course does not teach JavaScript from the ground up. Learners are expected to already have the ability to write, test, and debug JavaScript before attending.

#2. What should I know before taking this course?
Before taking this course, learners should complete the Welcome to ServiceNow course, have intermediate-level JavaScript skills, and be familiar with database tables and columns. The syllabus also recommends completing Codecademy’s JavaScript course and the JavaScript Principles primer for those new to JavaScript.

#3. Will I get hands-on scripting practice?
Yes. This course includes extensive hands-on labs where participants write, test, and debug scripts in their own ServiceNow class instance using real-world exercises.

#4. What types of scripting are covered in this course?
The course covers both client-side and server-side scripting. Topics include Client Scripts, UI Policies, Business Rules, GlideSystem, GlideRecord, GlideQuery, Script Includes, and scripting with Flow Designer. 

Objectives

This course teaches learners how to use their existing JavaScript skills within the ServiceNow platform to extend functionality, modify baseline behavior, and work with both client-side and server-side scripting.

By the end of this course, learners will be able to:

  • Determine when and where it is appropriate to script
  • Use ServiceNow’s built-in text editor
  • Script client-side using Client Scripts and UI Policies
  • Script server-side using Business Rules, GlideSystem, GlideRecord, GlideQuery, Script Includes, and Flow Designer
  • Apply ServiceNow scripting best practices
  • Write, test, and debug both client-side and server-side scripts
  • Practice scripting functions in a dedicated ServiceNow class instance

Scripting in ServiceNow Fundamentals is a three-day instructor-led course for professionals who want to extend the functionality of the ServiceNow platform using JavaScript.
The course begins with client-side scripting and progresses to server-side scripting. Through lectures, discussions, and hands-on labs, participants learn how to write, test, and debug scripts using real-world scenarios in their own sandbox instance.

Course Details

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Testimonials

What Our Clients Say

Instructor is good knowledgeable in his domain, which was seen in his entire session which we went through, we have asked the query multiple time but he did not hesitate to answer as well as fruitfully answer it well.Content part was also fine.
Manish KumarNTT
The complete session was brainstorming & well planned. Learned a lot; hope to imply the wonderful training insights to working. The course was diverse yet meaningful in every aspect. Would like to enroll myself in advance training as well, if slots are available.
Jyoti KhatiAccenture
Instructor was very good, has very good knowledge in his area, he covered all the learning point and answered all the questions asked by me and team.
Mohit GuptaNTT
Thank you very much for the training sessions this week. Really informative, and please keep the good work. You’ve been one of the best trainer so far, I’m dead serious.
Selven MookenCeredian
Instructor at Dataciphers was a fantastic teacher. He covered all the topics and explained them very well. All questions I had, he had an answer for and not only a verbal answer but he showed me how to do certain things when the question required a visual answer. I highly recommend taking this class with him as the instructor. If I take a nother class with Datacipher really hoping to get him as the instructor.
Becker & PoliakoffFelipe Gonzalez
The instructor, solve the questions, and has a pretty good knowledge related this course
Fernando HenryNTT
Your training session was very informative, and I appreciate the effort you’ve put into this one week training sessions. You did a good job of explaining complex concepts in a way that was easy to understand mainly for SSL certificates. Thank you as well for keeping the lab online.
Selven MookenCeredian
Thanks a lot for such a informative sessions on Palo alto. I really appreciate your teaching approach. You taught each and every chapter in detail and solved our queries. I would love to join your class again in future.
Atharva JamkarAccenture
The course was presented in an enthusiastic way, as your sprit was always high since morning to evening day 1 to day 5. You clarified the contents from very basic to high level, which gave me better understanding of topics. Great presentation style with lots of opportunities to ask questions and talk about real life examples which all made for a really enjoyable and informative course. This has more than met my expectations. Thank you for a great course. I took lots of things that I can quickly and easily apply, as I was new to the Palo alto, but now I can perform well.
Samreen AkhtarAccenture
Instructor personally repeated multiple concepts to get the clear idea about the workflow
Shreya JattiPAN - EPT
The instructor explained all the concepts in depth. Very engage throught all 4 days of the session. He was more than happy to provide any answers to our doubts even if it is outside the course/scope of this training.
Asha ChaudharyDepartment of The Premier and Cabinet South Australia

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