Service Portal Fundamentals

Service Portal Fundamentals is a two-day instructor-led course designed for professionals who want to build and customize Service Portals on the ServiceNow platform.

The course covers the full Service Portal application, from configuring existing portals to building new ones from scratch. Through a combination of demos, lectures, group discussions, and hands-on labs, participants work in their own student instance to create portals, themes, pages, menus, and widgets that deliver a consistent and intuitive user experience.

• Welcome to ServiceNow
• ServiceNow Administration Fundamentals, with 6+ months of hands-on administration experience
• Although all scripts are provided for lab exercises, a basic understanding of the following will help participants interpret and work through them more easily:
  • Scripting in ServiceNow
  • AngularJS
  • Bootstrap
  • CSS
  • HTML

• Duration: 2 days
• Format: Instructor-led training (in-person and virtual)
• Platform Support: ServiceNow platform including Service Portal, Employee Center, and AI Search

This course is designed for low-code System Administrators and Web Designers or Developers who want to create Service Portals that offer users a consistent, intuitive, and delightful experience when accessing their organization’s services online.

By the end of this course, learners will be able to:

• Create a new Service Portal
• Use the Branding Editor to configure titles, logos, and themes
• Create new themes, pages, and widgets
• Develop a new header menu and footer and add them to a theme
• Include a custom font within a theme
• Clone existing pages and widgets for reuse
• Configure search capabilities using AI Search functionality
• Review the User Experience Analytics dashboard to view Service Portal usage metrics
• Redirect users to a specific Service Portal
• Define a Guided Tour to highlight functionality within a Service Portal

Upon successful completion of this course, learners can enroll in the corresponding Micro-Certification path to complete the assessment and achieve the Service Portal Micro-Certification.

Upon completing this course, learners are eligible to enroll in the Service Portal Micro-Certification exam on ServiceNow University. The exam is open book, non-proctored, and available online. It contains fewer than 25 questions and allows 60 minutes for completion.

#1. What experience do I need before taking this course? 

Learners should have completed ServiceNow Administration Fundamentals and have at least 6 months of hands-on administration experience on the platform.

#2. Do I need scripting or coding skills to attend? 

Not necessarily. All scripts are provided during lab exercises. However, a basic understanding of Scripting in ServiceNow, AngularJS, Bootstrap, CSS, and HTML will help participants work through the labs more comfortably.

#3. Will I get hands-on practice building a Service Portal? 

Yes. Lab exercises are woven throughout the course and walk participants through building their own Service Portal from scratch in a dedicated student instance.

#4. Does this course lead to a certification? 

Yes. Upon completing the course, learners can enroll in the Service Portal Micro-Certification exam on ServiceNow University, which is an open book, non-proctored online exam with fewer than 25 questions and a 60-minute time limit.