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ServiceNow Administration Fundamentals

Build hands-on ServiceNow administration skills through real-world labs and guided instructor-led training.

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Overview

Overview

ServiceNow Administration Fundamentals is a three-day course for learners starting their ServiceNow system administration journey.

The course introduces core platform administration concepts through instructor-led learning, group discussions, real-world scenarios, and hands-on labs in a ServiceNow instance.

Prerequisites
  • Welcome to ServiceNow
Scope
  • Duration: 3 days
  • Format: Instructor-led training, virtual instructor-led training, and recorded instructor-led training
  • Platform Support: ServiceNow Platform, including ITSM, Service Operations Workspace, and Employee Center
Target Audience

This course is designed for professionals who will be configuring and administering the ServiceNow platform.

It is intended for individuals performing ServiceNow system administration responsibilities within an organization, not for users who primarily create or work tickets as part of their day-to-day role.

Key Learning Outcomes

By the end of this course, learners will be able to:

  • Explain the ServiceNow Platform
  • Gain functional awareness of applications including ITSM, Service Operations Workspace, and Employee Center
  • Explore the power of the ServiceNow Platform
  • Configure applications for business
  • Configure Self Service
  • Enable productivity
  • Monitor an instance
  • Manage data
  • Package enhancements for testing
What’s Next

After completing this course, learners can continue their ServiceNow administration journey by:

  • Passing the Certified System Administrator (CSA) exam
  • Taking the ServiceNow Administration Advanced course
  • Enrolling in ServiceNow Administration Extras for additional lessons and labs in the platform
Certification

This course builds foundational skills in ServiceNow system administration and supports learners progressing toward the Certified System Administrator (CSA) exam as a next step in their learning journey.

FAQs

#1. Can I take this course online?
Yes. This course is available as virtual instructor-led training with live instruction and hands-on labs.

#2. Will I get hands-on experience?
Yes. Participants work in their own ServiceNow instance and complete step-by-step hands-on labs using real-world scenarios.

Objectives

The objective of this course is to help learners build a working foundation in ServiceNow system administration through guided instruction and hands-on practice.

By the end of this course, learners will be able to:

  • Explain the ServiceNow Platform
  • Gain functional awareness of applications including ITSM, Service Operations Workspace, and Employee Center
  • Explore the power of the ServiceNow Platform
  • Configure applications for business
  • Configure Self Service
  • Enable productivity
  • Monitor an instance
  • Manage data
  • Package enhancements for testing

ServiceNow Administration Fundamentals is a three-day instructor-led course designed for professionals beginning their journey in ServiceNow system administration.

The course combines structured lessons, group discussions, and real-world scenarios to help learners build core administrative skills. Participants work in their own sandbox instance and practice concepts through hands-on labs, enabling them to configure applications, manage data, and support platform operations with confidence.

Course Details

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Our instructors are seasoned professionals with real-world experience, ensuring practical and relevant learning.
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Covering a wide array of topics, from cybersecurity to cloud computing, ensuring comprehensive skill development.
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Providing various training formats, including live virtual classrooms, on-site training, and self-paced online courses.
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Continuously updating courses to reflect the latest industry standards and best practices.
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Collaborating with leading technology vendors and institutions for accredited and up-to-date course content.
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Years of successful training delivery, reflected in high satisfaction rates and positive client testimonials.
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Focused on equipping learners with skills that are crucial for the ever-evolving tech landscape.

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Testimonials

What Our Clients Say

Instructor is good knowledgeable in his domain, which was seen in his entire session which we went through, we have asked the query multiple time but he did not hesitate to answer as well as fruitfully answer it well.Content part was also fine.
Manish KumarNTT
The complete session was brainstorming & well planned. Learned a lot; hope to imply the wonderful training insights to working. The course was diverse yet meaningful in every aspect. Would like to enroll myself in advance training as well, if slots are available.
Jyoti KhatiAccenture
Instructor was very good, has very good knowledge in his area, he covered all the learning point and answered all the questions asked by me and team.
Mohit GuptaNTT
Thank you very much for the training sessions this week. Really informative, and please keep the good work. You’ve been one of the best trainer so far, I’m dead serious.
Selven MookenCeredian
Instructor at Dataciphers was a fantastic teacher. He covered all the topics and explained them very well. All questions I had, he had an answer for and not only a verbal answer but he showed me how to do certain things when the question required a visual answer. I highly recommend taking this class with him as the instructor. If I take a nother class with Datacipher really hoping to get him as the instructor.
Becker & PoliakoffFelipe Gonzalez
The instructor, solve the questions, and has a pretty good knowledge related this course
Fernando HenryNTT
Your training session was very informative, and I appreciate the effort you’ve put into this one week training sessions. You did a good job of explaining complex concepts in a way that was easy to understand mainly for SSL certificates. Thank you as well for keeping the lab online.
Selven MookenCeredian
Thanks a lot for such a informative sessions on Palo alto. I really appreciate your teaching approach. You taught each and every chapter in detail and solved our queries. I would love to join your class again in future.
Atharva JamkarAccenture
The course was presented in an enthusiastic way, as your sprit was always high since morning to evening day 1 to day 5. You clarified the contents from very basic to high level, which gave me better understanding of topics. Great presentation style with lots of opportunities to ask questions and talk about real life examples which all made for a really enjoyable and informative course. This has more than met my expectations. Thank you for a great course. I took lots of things that I can quickly and easily apply, as I was new to the Palo alto, but now I can perform well.
Samreen AkhtarAccenture
Instructor personally repeated multiple concepts to get the clear idea about the workflow
Shreya JattiPAN - EPT
The instructor explained all the concepts in depth. Very engage throught all 4 days of the session. He was more than happy to provide any answers to our doubts even if it is outside the course/scope of this training.
Asha ChaudharyDepartment of The Premier and Cabinet South Australia

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